La Palma Polo Club — Hotel in Puembo

We stayed in Room 16 in late June. Some of our travel companions were in other rooms in the new wing -- Rooms 14-17. These rooms were not ready for guest stay. In full disclosure, our travel company made a last-minute booking due to demonstrations in Quito; however, this room would be considered uninhabitable by U.S. standards. ||||We were told that for service, we should send a message to the front desk using WhatsApp. That was difficult because the room had spotty wifi and mobile phone coverage was somewhat weak in the area.||||For dinner one night, we chose room service. We learned that the link to the restaurant menu was not valid – the menu was different that night. So I walked to the restaurant to get a menu from them and ordered via WhatsApp from the hotel lobby.||||I’m sure the rooms will be suitable and lovely when live wires are capped; door handles are installed; the wood cabinets are varnished so people can’t get splinters; the leaks in the ceiling are plugged; the rear patio is finished and accessible; a means of contacting the front desk is available; bathroom installation is complete; door handles are installed; wifi reaches the new wing; shower gel is readily available; a hair dryer is included in the room; a luggage rack is made available; furniture is added; the TV is made functional; the fireplace is ready for use; the walkway to the room is given more space before a precarious 2-meter drop-off; the septic smell is flushed out; blackout curtains are installed; etc. Until then, I recommend avoiding these new, incomplete rooms.||||On the positive side, the hotel manager did what he could to help us make the most of our stay, the front desk staff was exceptionally friendly, and the hotel’s continental breakfast was...

Quito Polo Club is a beautiful oasis on the outskirts of Quito. It’s not only a beautiful hotel on real polo grounds with polo matches on the weekends, but offers its guests a top notch restaurant, an array of activities ranging from horseback riding to tennis to dirt biking. On top of the amenities, the service is completely unbeatable. We had a prolonged trip to Ecuador spanning the Amazon to the Galápagos Islands and stayed at the hotel 3 separate times over the course of 18 days. To say they were accommodating is an understatement! They held various pieces of luggage ie snorkel gear until our return, arranged washing of our clothes, meal accommodations, making us popcorn at the end of a day, to name a few. On our last day, when we had planned on dirt biking for our 8 year old son, there was some last minute mishap, and to not disappoint- Franklin - the manager there- quickly called an owner who in 30 minutes brought over his 4X4 and he got to drive that around the polo fields instead!! Lets just say he still talks about that as one of his favorite experiences of the trip. Franklin is just an amazing asset, an incredibly kind genuine person and we would most definitely stay...

Quito Polo Club is a beautiful oasis on the outskirts of Quito. It’s not only a beautiful hotel on real polo grounds with polo matches on the weekends, but offers its guests a top notch restaurant, an array of activities ranging from horseback riding to tennis to dirt biking. On top of the amenities, the service is completely unbeatable. We had a prolonged trip to Ecuador spanning the Amazon to the Galápagos Islands and stayed at the hotel 3 separate times over the course of 18 days. To say they were accommodating is an understatement! They held various pieces of luggage ie snorkel gear until our return, arranged washing of our clothes, meal accommodations, making us popcorn at the end of a day, to name a few. On our last day, when we had planned on dirt biking for our 8 year old son, there was some last minute mishap, and to not disappoint- Franklin - the manager there- quickly called an owner who in 30 minutes brought over his 4X4 and he got to drive that around the polo fields instead!! Lets just say he still talks about that as one of his favorite experiences of the trip. Franklin is just an amazing asset, an incredibly kind genuine person and we would most definitely stay...