Mansion Santa Isabella — Hotel in Riobamba

I made an unplanned visit to Riobamba during Carnival Weekend and stayed at this very charming hotel. The hotel is part of Riobamba's Cultural heritage so you would be able to stay at a part of history of this wonderful town. The mansion is centrally located so you are able to walk around to get to the tourist areas pretty easy. It is an old mansion and it also has an area that is more modern. I stayed on the patrimonial side. The room was cleaned and comfortable; not big but it was ok. It had all the necessaries elements. The staff was wonderful and willing to help out and always with a smile. Gerardo, the manager, personally communicated with me and made sure that I was well taken care of. He even personally served me breakfast one of the mornings that I got up late. He still offered me the breakfast although it was well past the time. ||The only area where I do see the need of improvement is the Spa service. I wanted to schedule a massage and they had a bit of an issue finding someone to come the day I wanted the service. They finally did find someone and although she was good and detailed, I found some things were lacking. I had to tell her to dim the light as she had the room bright and I would have liked some nice relaxing music in the background to go along with the ambiance. I also was not able to use the amenities for long. I had just gotten there for about 10minutes and got called for the massage. I went back after massage and it was all closed down already. There was also no one at the spa front desk so I had to communicate with the hotel reception by WhatsApp when I needed something.|I gave my feedback to Gerardo and he welcomed it, apologized and said he would look into that. ||Overall, I really liked this charming hotel and received great service from the staff. I would definitely stayed here again if I visit Riobamba. I hope the spa is working better then because it will make it...

I had a great experience at the Mansion Santa Isabella. I got to the hotel at 11:30 in the morning and wanted to see if I could get a tour to Chimborazzo that afternoon. While no tour was understandably then available, the hotel made some quick calls and got a driver to take me to Chimborazzo for a hike to the Laguna and Refugio aet 5100 meters. That worked out perfectly for me. They also helped me with the bus schedule for my bus the following day to Cuenca. The hotel itself was beautifully decorated and appointed and offered a great full breakfast. The hotel is an old mansion and is worth staying at solely for the atmosphere, though the service matches as I have said. The room was really charming and atmospheric and quite quiet, if slightly on the smaller side. It is well located near restaurants and other activities in Riobamba (all within walking distance). The bathroom was impeccably clean and modern. As I mentioned, the service at the hotel was excellent. It was a true 4* experience and a very good value. If you are going to Riobamba or Chimborazzo, I definitely recommend the...

This is a delightful colonial-style hotel – really beautiful. Check-in was friendly and they helped arrange a guided private trip to Chimborazo for me for $60. I had a double room on the first floor called Manzanilla (they are all named after flowers which is really nice). The beds are good quality and provide a good night’s sleep. The room had a TV, table and wardrobe but there is nowhere to position an open suitcase, so you will need to take out what you need and store it upright by the wall.||||The bathroom was large with a lovely large bath. There were dispensers for shower gel and shampoo, plus a soap bar and pack of tissues. The bedroom was compact but was beautifully tiled with windows both front and rear. The WiFi reception was also very reliable.||||The breakfast was brilliant with wonderful coffee from a proper cappuccino machine served at the table, eggs and bacon cooked to order, toast, cheese, ham, sliced fresh pineapple and melon and fresh fruit juice.||||This hotel is perfectly located and is a building...