Nova Galaxy Village — Hotel in Rovaniemi sub-region

Reception and room First of all, I would like to praise the reception staff. We always received feedback very quickly and all the staff there were sensationally friendly. The rooms were also very nice and they explained to us in detail how the sauna works. We would give it 5 stars for the accommodation and the staff at the reception there alone. Thank you for your kindness.

Dinner Now, unfortunately, to the somewhat negative experience we had in the restaurant. When we arrived at the restaurant, we were told before we had even taken off our jackets that we only had 1 hour to eat dinner due to overbooking. This was despite the fact that we had made a reservation and were looking forward to our first cosy evening in Finland. I have to say that it would have made sense to inform the guests of this at the time of booking. Then we could have looked for another restaurant where we wouldn't have been served the main course when we had just put down our cutlery after the starter. The beetroot carpaccio was sensational, but the soup was not even lukewarm but rather cold. This can happen, which is why we didn't say anything. When we received the beef sirloin and ordered it medium roasted, the meat was not medium roasted, but medium rare. I speak from experience as I trained as a chef and know that this can happen, especially when cooking over an open fire. I then kindly pointed out that the meat was not medium but medium rare. The waiter took the meat back without apologising and the chef seared it again. Then the chef served me the meat in a huff without apologising for the inconvenience. I could hardly believe how the chef had spoilt the meal. He cut the beef sirloin into 3 pieces and fried it well done. The meat was dry. In addition, my vegetables were already cold. For a dinner that costs 130 euros, I expect better service and, above all, better food. At the end we weren't even told goodbye. If we hadn't said goodbye properly, there would have been no response from the waiter.

Breakfast The breakfast included everything your heart desires. There is a small selection of vegetables, ham, sausages, bacon, bread, fruit, muesli, juices and freshly scrambled eggs cooked over the fire. We had a very warm and friendly chat with the staff there and he gave us some great tips on where to go ice swimming with sauna. It was a really great and nice...

What a beautiful location! Whilst the hut is small it seems very spacious. Lots of storage everywhere and we got given a tour when we arrived just to explain hiw everything works.||We know there would only be a composite toilet and no shower facilities. I am used to having a wash in the sauna so this was not new. ||We were given instructions at check in to book the Sauna and we were even able to have a night sauna which was very needed after a late northern light tour! Just make sure you have plenty of wood to keep it going!||We were also lucky to see the Northern Lights one night albeit it was at around 3am!||The only downside was that there was no lunch and no shop nearby so you had to make sure you had snacks or something to eat to get through as a 80 euro round-trip to town doesn't seem worth it. I would recommend to set up a small selection of things for visitors to buy at reception like chocolate bars, crisps, drinks, Muesli bars etc ||However, I have to say both breakfast and dinner were lovely so hats off to the chefs! Both cooked on open fire and so delicious. The waiter we had on both nights (from New Zealand) was also super lovely!||We did the snowmobile safari which was great. I'm 26 weeks pregnant and they did say it was not recommended due to bumps and possible accidents however i felt super safe in the sled and it was really smooth! I wouldn't risk driving one but my husband did and he had a great time! M||All the staff there were wonderful and always happy to help and the transfer option from Nova skyland was great as we were then able to go spend time at the santa claus village before our...

What a beautiful location! Whilst the hut is small it seems very spacious. Lots of storage everywhere and we got given a tour when we arrived just to explain hiw everything works.

We know there would only be a composite toilet and no shower facilities. I am used to having a wash in the sauna so this was not new.

We were given instructions at check in to book the Sauna and we were even able to have a night sauna which was very needed after a late northern light tour! Just make sure you have plenty of wood to keep it going!

We were also lucky to see the Northern Lights one night albeit it was at around 3am!

The only downside was that there was no lunch and no shop nearby so you had to make sure you had snacks or something to eat to get through as a 80 euro round-trip to town doesn't seem worth it. I would recommend to set up a small selection of things for visitors to buy at reception like chocolate bars, crisps, drinks, Muesli bars etc

However, I have to say both breakfast and dinner were lovely so hats off to the chefs! Both cooked on open fire and so delicious. The waiter we had on both nights (from New Zealand) was also super lovely!

We did the snowmobile safari which was great. I'm 26 weeks pregnant and they did say it was not recommended due to bumps and possible accidents however i felt super safe in the sled and it was really smooth! I wouldn't risk driving one but my husband did and he had a great time! M

All the staff there were wonderful and always happy to help and the transfer option from Nova skyland was great as we were then able to go spend time at the santa claus village before our...