Levin Iglut Glass Igloos — Hotel in Tunturi-Lapin seutukunta

Very beautiful scenery and spacious rooms. Wonderful environment. However, poor service and some strange business choices. Very expensive to stay here and service does not really match up. Arrived during heavy snow and no assistance in bringing bags to the room.

Also refused to allow us to cancel an airport transfer 4 days in advance. Also does not provide free transfers to the town 10 minutes drive away (believe they do 1 shuttle bus a day for 18 euros a person…) or baggage pickup to aid a 4pm checkin time when we arrived at 10am.

Had bought some food and fruit from supermarket in town to eat in the room and room was lacking a fruit knife. Went to reception to request one and receptionist refused to provide one. Ok. Said we could bring the fruit to reception and use a knife there, she declined and said no outside “ingredients” in the kitchen. We said ok what if you cut our apple for us right here at the desk. Again, she refused and didn’t look for an option. Only after asking for a manager did we have this sorted out for us. Not a big ask by any means but just kind of compounded the lack of really any service that we didn’t have to pay exorbitant amounts of cash for, and showed the staff were not willing to go out of their way for the guests. This would be fine..if the rooms were not almost 1000 euro per night.

Restaurant was fine, not great. Worth a try for one night I suppose but had our best meals in town. Breakfast buffet was similar to most other hotels. Can’t complain really.

Hotel also does not have any sauna or jacuzzi for guests outside of the ones built into the suite (top of the range) igloos. Seems like a strange choice and was disappointing.

They do have a communal fire pit area which is nice though. Free to use which was good.

Had an overall good time due to the day activities we had booked, and the amazing view from the rooms, but can’t really recommend due to the service not...

I recently stayed in one of the suite igloos for my partner's 50th birthday surprise and it was truly an unforgettable vacation. I had a great deal of organising to do as my travel plans kept changing due to difficulties with flight transfers with it being off-season, and Reeta was extremely accommodating throughout the process.

With it being such a special occasion, I had a number of particular requests, which required precision and attention to detail; none of this was any problem to the staff, and they were extremely friendly, accomodating, and professional. I was recommended a number of trips which I took with Soma Adventures, which exceeded expectations, and the igloo was well-stocked, beautifully clean, and incredibly comfortable. The location was amazing, and the jacuzzi sublime.

I struggle with a number of health conditions, and rather than being made to feel like a burden, the staff were compassionate and reassuring, even assisting me with last minute changes to help me enjoy breakfast and head out on an excursion with blueberry juice so I could take my medication.

I wouldn't hesitate to recommend this haven of tranquility, and hope to return soon! Thank...

We stayed here for 2 nights and I was really fascinated by the igloos. The flooring is stone which kept it warm during the -20 degrees Celsius weather. The view was beautiful throughout the entire day, stargazing yourself to sleep, or the snow falling off the trees during day time.

The resort could improve a lot though in order to meet internationally standards as they are very limited and stuck to the local “norms”.

The rooms lacked facial tissue which is a necessity in the cold weather and vanity kit etc. We were told there’s an extra cost for anything we requested for ex: the breakfast area only served scrambled eggs so having an omelet first of all was impossible then moved to an “extra charge”. The resort doesn’t have a spa/sauna either. And lastly the cleaning was very basic where the bed was only made + the towels were taken. No vacuuming or cleaning any surfaces.

The reception closes at night meaning if you need anything you have to walk to their locked building where an “emergency phone” is placed outside. The rooms don’t have phones. Room dining is only available during times when the restaurant is open and you are served the same...