Hôtel Première Classe Angouleme La Couronne — Hotel in Angoulême

My recent experience at this hotel has left me extremely disappointed and frustrated.||I booked a room on their website for my stay paying with my debit card. However, upon arrival at the hotel, the receptionist insisted I pay again, despite showing proof of payment from my bank account. Eventually, I was given my room, but the receptionist returned shortly afterward, asking for an additional 2.40€ in cash for city tax, which I reluctantly paid.||To my dismay, a few days later, I noticed an additional charge on my bank statement, meaning I was double charged for my stay. I’ve reached out to the hotel via emails and phone calls multiple times, but have received no response.||The complete lack of communication is deeply frustrating and stressful.||As a loyal customer of the Louvre Group, this experience has shattered my trust in their professionalism. I’m still waiting for a refund and proper resolution, but this experience has made me seriously reconsider staying at any Louvre Group hotels...

This was our first experience of this kind of hotel and frankly it was a bit of a shock. Basic it certainly was but we wanted something on the side of the main road and it turned out to be really convenient in that respect. We signed up for room only and were glad we did as the breakfast seemed to be served from a self-service machine. Big downside was that the only eatery near was a large supermarket complex which had a self service cafe in it. Our two point rating reflects the fact that there was no imagination in the planning of the space, and plastic everywhere didn't improve the overall aspect. It's saving grace was that...

The hotel has recently been redecorated and refurbished with larger flatscreen TVs etc.||The staff were helpful and we moved room due to problem with a recently broken blind. Unfortunately the alternative room smelt strongly of smoke - no doubt from previous occupancies. Room was otherwise clean with comfortable beds. Close proximity to the motorway meant that the traffic was quite loud in the early morning so a room on the far side of the hotel would be...