ibis budget Bourges — Hotel in Bourges

Didn't actually stay here. Had booked to stay 30/31 July, 2020, but Cancelled a week beforehand as we decided to go further north on our way to our Ferry Terminal. Ibis had charged our CC account on 12th July but hadn't refunded our money by the time we returned home in the UK on 1st August. I gave them the benefit of the doubt and waited for my refund to be processed. Eventually had to phone Booking.com in the Netherlands asking them to help secure my now overdue Refund. Their initial response was to phone the Hotel and, after a lengthy wait, I was told that the Hotel had simply FORGOTTEN to action my REFUND. They said that it would be processed in the next few days. IT WASN'T. I wrote to Booking.com and the Hotel via the link provided and was more or less ignored by the former and 'kicked into touch' by the latter. Eventually, I emailed Booking.com numerous times and was given little assistance to obtain my due REFUND. The Hotel ...IBIS BUDGET, BOURGES, FRANCE eventually contacted me to say that they were not able to REFUND money into an account, even though they were able to take money out of an account. (How utterly unprofessional and ridiculous is that story).They said they could only agree to send me on a cheque and that they would do so. Yet many more days passed and still no cheque REFUND arrived. I had to phone Booking.com again and they phoned the Hotel yet again. EVENTUALLY THE CHEQUE ARRIVED ... in euros of course ..... and I have had to process this through my Bank at a cost to me of £12 IN TOTAL. The balance, at long last, appeared in my Bank account today, 10th September ....... 7 weeks after CANCELLATION of the Booking...and I am persuaded that if I had not, myself, noticed that no REFUND had been processed, I would have NEVER HAVE RECEIVED THE MONEY OWED TO ME BY THE said HOTEL. .............YOU ... HAVE ... BEEN ......

We were allocated a room and provided with a door code. We attempted to open the door several times but the door lock was faulty. I returned to reception and waited several minutes while the receptionist dealt with other guests, then explained in French that I had attempted to use the door code several times but it was faulty. Without pausing to explain or apologise she rushed out of the back door and opened our room with a master key, then rushed off. After a few moments we attempted again to use code but it was still faulty. So my wife returned to reception and again waited in a queue and explained that the problem was not solved. The receptionist said she would be available to open our door for us with the master key. That was unacceptable for us. The receptionist came again to our room tried the code found it didn't work, said' merde' several times and insisted thatshe would open our door if needed. Because of her rudeness and the unacceptable lack of access I asked for my money back and said I would go to another hotel. She said she was unable to refund us because I had paid cash. With great I'll will she provided an alternative room and repeated 'You're Welcome' loudly and ironically. A really awful rude receptionist. We should have gone to...

Stayed here for 2 nights on a business trip, since all the other hotels were full. Room is basic and small, neatly kept and minimum furnishing. No kettle in the room and other amenities. Bathroom is miniscule; water floods the room floor after a shower, so watch for a potential fall hazard. Don't expect anything complimentary; you get what you pay for- a room and bed! Concept of a wash basin in the room was strange to me... Waking up next to a sink is a weird experience. Breakfast is basic but serves the purpose; no hot food options. No restaurant in the hotel; Novotel next door has a restaurant that's accessible. No elevator either- so travel light or be prepared to haul your luggage yourself up the flights of stairs! Night staff did not speak English, but we could manage to communicate without much trouble and were overall polite. My forex card didn't work here either (network issues)- so carry cash along to pay for the room. For the price I paid per room, I might've been happier to have gotten a bit...