Le Prieuré de Grignan — Hotel in Nyons

Property clearly understaffed

It’s been years since I last wrote a bad review for a hotel. I usually figure that everyone makes mistakes, and that’s understandable as long as the hotel shows a good attitude and actively resolves issues. But in this case, I feel a bad review is necessary.

First, on the day we checked in, we waited in the sweltering heat for over ten minutes with no one attending to us. Several staff members were inside the reception area chatting. When they see guests waiting outside, shouldn’t they come out to help? Instead, they took their sweet time finishing their conversation before finally coming over. What’s more, we called the reception several times during the wait, but no one answered—despite there clearly being people inside. I really don’t get it: the room rate for one night isn’t cheap, so what kind of service is this?

And that was just the beginning. After finally checking in and reaching the room, we found an army of ants already on the move. They’d “checked in” before us. This wasn’t just one or two ants, but a full line stretching from the kitchen cabinets to the corner of the wall. When we reported it to the reception staff, they brushed it off as no big deal. But let me be clear: whether it’s a big deal or not isn’t for you to decide—it’s for me, the paying guest. Isn’t basic cleanliness supposed to be a given? To make matters worse, we found half a glass of orange juice left behind in the cabinet, along with sugar cubes. Since it was peak tourist season, finding another hotel on short notice wasn’t realistic, so we had no choice but to grit our teeth and stay.

We wanted to ask the staff we’d spoken to earlier if they had any insecticide, but they seemed to vanish—we didn’t see them again once during our two-day stay. So, to avoid waking up with ants crawling on our arms in the morning, we went to the supermarket and bought insecticide ourselves. After spraying, we even had to get down on our knees to clean up the ants because we couldn’t find a vacuum or a broom anywhere.

I’m absolutely stunned by this level of service—or rather, the lack of it. It felt like a fully self-service experience, except that we still had to pay a full hotel rate...

It’s been years since I last wrote a bad review for a hotel. I usually figure that everyone makes mistakes, and that’s understandable as long as the hotel shows a good attitude and actively resolves issues. But in this case, I feel a bad review is necessary.||First, on the day we checked in, we waited in the sweltering heat for over ten minutes with no one attending to us. Several staff members were inside the reception area chatting. When they see guests waiting outside, shouldn’t they come out to help? Instead, they took their sweet time finishing their conversation before finally coming over. What’s more, we called the reception several times during the wait, but no one answered—despite there clearly being people inside. I really don’t get it: the room rate for one night isn’t cheap, so what kind of service is this?||And that was just the beginning. After finally checking in and reaching the room, we found an army of ants already on the move. They’d “checked in” before us. This wasn’t just one or two ants, but a full line stretching from the kitchen cabinets to the corner of the wall. When we reported it to the reception staff, they brushed it off as no big deal. But let me be clear: whether it’s a big deal or not isn’t for you to decide—it’s for me, the paying guest. Isn’t basic cleanliness supposed to be a given? To make matters worse, we found half a glass of orange juice left behind in the cabinet, along with sugar cubes. Since it was peak tourist season, finding another hotel on short notice wasn’t realistic, so we had no choice but to grit our teeth and stay.||We wanted to ask the staff we’d spoken to earlier if they had any insecticide, but they seemed to vanish—we didn’t see them again once during our two-day stay. So, to avoid waking up with ants crawling on our arms in the morning, we went to the supermarket and bought insecticide ourselves. After spraying, we even had to get down on our knees to clean up the ants because we couldn’t find a vacuum or a broom anywhere.||I’m absolutely stunned by this level of service—or rather, the lack of it. It felt like a fully self-service experience, except that we still had to pay a full hotel rate...

Un cadre idyllique tout près de Grignan dans lequel on se sent très bien accueillis et servis lors de notre séjour. Les chambres et appartements sont propres, bien organisés et dotés de tout ce qu’il faut, sans rien perdre pourtant du charme de cet ancien prieuré presque perdu dans la nature et encadré de murs de pierre massifs. Le petit déjeuner est lui aussi très recommandable, surtout que le personnel s’est attardé longuement sur notre demande de sans gluten et a pu nous satisfaire. Merci encore à tous pour cette belle découverte, surtout que les prix sont plus...