ibis budget Rambouillet — Hotel in Rambouillet

This review isn't only based on our stay in the hotel, but also on the service received from the Accor customer service support.||Once we booked the hotel I wanted to call them to ask if it would be possible to get a babybed in one of the rooms for our 2 year old daughter. However I was not able to reach their number as both my girlfriend's and my mobile subscription weren't allowed to call it. One of the service provides play a message indicating our subscription didn't allow calling these type of numbers, I am guessing because you get charged once connected.||Hence I submitted requests to Accor customer services via the website asking for the same as above and see if they could help us contacting the hotel.||First request was sent on Tuesday for a reservation on Saturday. When submitting the request it was stated that I would be contacted within 48 hours. In the confirmation email received it was stated that I would be contacted ASAP. It's already strange that Accor mentions 2 different service level, but in any case I wasn't contacted at all. I submitted a second request on Friday and after the stay on Monday. We're 1,5 weeks later and still no reply. Needless to say I am very dissatisfied with the service received or better NOT received.||Coming back to the hotel, obviously the receptionist wasn't aware of our request for a babybed and had already given the only one they had to another family just the day before.||When getting into the room there was a flyer on the bed referring to 'destination qualité' referring to impeccable cleanliness and the fact that the chamber was verified. Well .... when you find a long hair in the middle of your duvet, another long one under the mattress of the bunkbed, several shorter ones on top of the mattress of the bunkbed and in the toilet, you have failed I my book.||I understand this is a budget hotel, but hygiene is key no matter what.||On top both rooms we booked smelled like being smoker rooms in the past, where they tried to hide the smell using an air-freshener.||To end on a positive note. The location of the hotel is ok, not too far away from the center of Rambouillet, which is pretty nice btw, and having a couple of...

This review isn't only based on our stay in the hotel, but also on the service received from the Accor customer service support.||Once we booked the hotel I wanted to call them to ask if it would be possible to get a babybed in one of the rooms for our 2 year old daughter. However I was not able to reach their number as both my girlfriend's and my mobile subscription weren't allowed to call it. One of the service provides play a message indicating our subscription didn't allow calling these type of numbers, I am guessing because you get charged once connected.||Hence I submitted requests to Accor customer services via the website asking for the same as above and see if they could help us contacting the hotel.||First request was sent on Tuesday for a reservation on Saturday. When submitting the request it was stated that I would be contacted within 48 hours. In the confirmation email received it was stated that I would be contacted ASAP. It's already strange that Accor mentions 2 different service level, but in any case I wasn't contacted at all. I submitted a second request on Friday and after the stay on Monday. We're 1,5 weeks later and still no reply. Needless to say I am very dissatisfied with the service received or better NOT received.||Coming back to the hotel, obviously the receptionist wasn't aware of our request for a babybed and had already given the only one they had to another family just the day before.||When getting into the room there was a flyer on the bed referring to 'destination qualité' referring to impeccable cleanliness and the fact that the chamber was verified. Well .... when you find a long hair in the middle of your duvet, another long one under the mattress of the bunkbed, several shorter ones on top of the mattress of the bunkbed and in the toilet, you have failed I my book.||I understand this is a budget hotel, but hygiene is key no matter what.||On top both rooms we booked smelled like being smoker rooms in the past, where they tried to hide the smell using an air-freshener.||To end on a positive note. The location of the hotel is ok, not too far away from the center of Rambouillet, which is pretty nice btw, and having a couple of...

This hotel is conveniently located just South of Paris and well positioned to access the main autoroute to the South. The rooms were very clean and adequately sized. Each had a double bed with a bunk along the wall above the head of the double bed. Staff could have been a little more out-going but were perfectly polite when we needed to speak to them. Breakfast was satisfactory and reasonable value. I have marked down sleep quality because of the heat, but they couldn't really do a lot about that and at cooler times of the year I'm sure it would be much better. A major plus point for this hotel is that it is pretty much adjacent to a Carrefour Market centre where you can stock up on supplies for your onward journey and also fill up with reasonably priced fuel (better value for us...