Résidence Du Parc — Hotel in Torcy

Fantastic Value, Wonderful Staff—But One Disappointing Experience

Résidence du Parc is excellent value for money—honestly, you get more than what you pay for. I would happily give it a 9.5 or even 10/10 for the price, cleanliness, and the friendliness and helpfulness of most of the staff.

One of the highlights was how the front desk team gave me great local tips, including a nearby bakery that saved me a fortune compared to Disneyland prices. They were also extremely kind and informative during check-in, making the process smooth and welcoming.

However, my one issue came when I needed a hairdryer. Booking.com lists it as an amenity, but there wasn’t one in my room. After searching, I called reception for over 10 minutes before someone answered. I understand that the front desk gets busy, but when I finally spoke to Gregory, he told me I would have to come down to get it. I explained that I was traveling alone with my four-year-old, who was already asleep, and couldn’t leave the room. He initially said he couldn’t leave the desk unattended, but then changed his mind and said he could bring it—just not for at least half an hour. By then, I needed to get to bed, so I had no choice but to wake my son and go down myself. Thankfully, he fell back asleep quickly, but the situation was frustrating.

What disappointed me most was Gregory’s response when I mentioned my frustration—he actually challenged me to complain to management or write a bad review. I used to work in hotel reception myself, and I know the job can be difficult, but this reaction was unprofessional.

That said, I want to stress that every other staff member was lovely, and the hotel itself was fantastic in almost every way. If you're traveling with another adult, this wouldn’t be an issue, but if you’re alone with a child, your experience might depend on who’s working that shift.

Overall, I’d still recommend the hotel for its value and friendly team—just be prepared for some...

super disappointed with this place, never thought it was this bad… should have seen the reviews on google. poorly cleaned room, there was someone else's sweater under the sofa bed, extractor hood in the kitchen had the filter fabric all coming out so it's not safe, afraid we never turned on the extractor fan and had to keep the room smelling like food, they don't leave a dishcloth or any detergent to wash the dishes (we stayed 3 nights we had to use the dishes and go buy detergent and clean with a towel from the toilet). the space for breakfast is super small, there are large families, we stayed without a table fast, and the price does not compensate for the food that is served, 10 euros and there is no variety in the food. then on my last day to help I was able to completely see how the staff is arrogant towards the guests, the first was I came by the stairs (because there was only one service elevator which was being used by the staff to move the trolleys), so just coming from the stairs towards my room there were 4 staff people standing in the middle of the corridor near the elevator with their trolleys and I was trying to pass to the side of my room and I said “sorry” to have space to pass the lady looked at me and continued like a statue without letting me pass… after a while I was taking my bags outside and I was going to take the elevator and the doors opened and a lady from the staff came with her trolley to get out of the elevator and pushes the trolley for a few centimeters I was not under the trolley… so by this I mean that the staff has no respect or care for the guests, I never saw a smile from any member of the staff…

the only good thing about this space is just the location for those who want to go to Disney. but I don't think that makes up for the dirt and...

We loved, loved this apart/ hotel. The rooms are spacious, comfortable bed and bed settee. We were a family of 3 so it was just perfect. AC in rooms which was brilliant as it was hot, black out curtains were a plus too. Mini kitchen with all u need, hob, fridge, small freezer for ice cream/ ice pops. Bathroom was supplied with lots of towels/toilet paper and you can get more from reception, just pop used towels neatly outside your door. I was able to get the hoover from the cleaners to give the room a quick hoover, I hate crumbs lol. Rubbish I put outside in their bins daily, rubbish bags are supplied too. |The outside swimming pool was definitely a hit, just remember to bring ur own towels. Sun beds n umbrellas all there. They have strict hrs which is good 9pm closing.|Bus stop outside opposite hotel 2233 which will take you to Disneyland €2.50, just be mindful of taking note in Disneyland where it drops you off incase you want return journey. Timetable in hotel.|Round the corner from hotel, just past the hotel carpark is a Boulangerie, amazing baguettes and patisseries, opens @ 07.30…Pizza restaurant just beside it then round the corner is a small mini market shop n pharmacy.|There is another 2233 bus stop just past the hotel car park as you walk to Boulangerie it takes you to RER A station and Val de Europe shopping centre, €2.50 massive centre and supermarket. It also has loads of restaurants. Taxi cost us €12 but then we discovered the bus which is regular. Have the correct money for the bus if possible or use Navigo card or actual bus tickets. Google it as they can be downloaded on phone. We just used cash.|Our stay was amazing, staff were extremely friendly and helpful. Perfect...