Château de la Bourdaisière — Hotel in Tours

We stayed for one week. The breakfast routine was as follows: we ordered an initial selection, and it was repeated every morning. We canceled the fruit since we never ate it, but it kept reappearing. Eventually, the fruit basket was removed for a day, only to return with rotten apricots and kiwi. Each morning, a basket with bread and croissants was provided. My children ate the croissants while I waited 15-30 minutes for my coffee before starting my meal. Despite my complaints, the service speed never improved, and I consistently received food and coffee separately.

The dinner option was priced at 32€ for adults and 16€ for children, consisting of three courses. The food, though tasty, was pre-prepared; for instance, the fish was frozen and only baked when we sat down. Drinks took 15-20 minutes to arrive, even though the bar was just two meters away. We observed the owner’s guests receiving prompt service while we waited over 20 minutes for our plates to be cleared between courses. The next evening, the wait times for drinks were just as long.

We found a rotten mouse in the pool, and the water was very cold. The room was clean but lacked air conditioning. On our last night, after purchasing dinner and wine for five nights, we wanted to enjoy our own wine and pizza in the garden. However, we were sent back inside within a minute, even though the restaurant had no room for us, and I was feeling very sick. This was the final straw, and we decided never to return.

The server in the restaurant seemed competent, and the cook who reheated the food appeared skilled. The breakfast team was friendly but often unprepared, as we frequently lacked utensils and I had to use a teaspoon to spread butter and marmalade on my baguette on the last day. While these issues were not catastrophic, spending 400€ for the base price, plus 150€ daily for dinner and wine, and over 50€ for breakfast, totaled 600€. For this amount, we expected a superior experience, not one comparable to budget hotels like Etap or Ibis. Despite our consistent patronage, we were denied a simple courtesy of having a glass of our own wine outside after a challenging day. A good team would have recognized our loyalty and made an exception. I am still writing this from the room, on the last night where I have to sit in my room because the restaurant is fully booked and I am too sick to drive and can not have ordered food outside on the terrace. As I said, somebody came outside after we sat 1 minute and sent us back in because we had our own wine. I can understand usually these things but we were ordered, not asked and we had bought wine from the hotel every night, every single...

This place is a deathtrap (and the showers are rubbish too).||We've stayed here numerous times, because they accept dogs. We arrived again this last Saturday afternoon (21 Sept) and all was well until I took our dogs for a walk around the gardens on Sunday morning at 07h10. ||Unbeknownst to me (or any other guest until it's too late) there's an unmarked and entirely non-sealed off area within the rampart part of the gardens, near the house where a once existing very low wall has now been engulfed by earth - see photos - leaving anyone or anything that steps too close to it, at risk of falling, unimpeded, into the dry moat - a drop of about 8 metres. ||My dogs were unfortunately playing in this area when they both went over the drop. Had I known it was an unsafe space to be in of course I would have avoided it.||Clearly the yelping from my dogs as they hit the ground and my calls of distress were heard in the chateau because when I went to report what had happened, the concierge said 'oh it was you shrieking in the middle of the night'. No staff member came out to see what the noise had been about however.||Instead of suggesting that a formal complaint be logged, when I went to see him the concierge said if I go walking round a strange garden with my dogs off leads then I shouldn't be surprised if accidents happen, totally pushing aside the fact that we were there as paying guests (with a not unreasonable expectation that a stay should be safe) and that they have a totally accessible, unmaintained and unmarked death trap on their premises. ||At no point when we've checked in in the past, or on this weekend has anyone ever said that dogs must be kept on leads, and there's no mention of dogs having to be kept on leads on the booking sites either; indeed when I took my dogs out yesterday morning there was a white fluffy dog belonging to an employee running round the gardens, so for the concierge to direct the blame back at me I found disgraceful.||I pointed out to him that even if all dogs were kept on leads the likelihood is that a young child or an elderly person would likely be roaming free and unquestionably were they to fall into the moat the outcome would be very grim. He poo-pooed this as fluff to be ignored.||The upshot is do not go and stay here with dogs unless you absolutely keep them on leads and perhaps keep your children and doddery relatives on them too; until the owners address the problem area it's a really horrible accident waiting to happen and if they don't deal with it, it's just a...

This place is a deathtrap (and the showers are rubbish too).||We've stayed here numerous times, because they accept dogs. We arrived again this last Saturday afternoon (21 Sept) and all was well until I took our dogs for a walk around the gardens on Sunday morning at 07h10. ||Unbeknownst to me (or any other guest until it's too late) there's an unmarked and entirely non-sealed off area within the rampart part of the gardens, near the house where a once existing very low wall has now been engulfed by earth - see photos - leaving anyone or anything that steps too close to it, at risk of falling, unimpeded, into the dry moat - a drop of about 8 metres. ||My dogs were unfortunately playing in this area when they both went over the drop. Had I known it was an unsafe space to be in of course I would have avoided it.||Clearly the yelping from my dogs as they hit the ground and my calls of distress were heard in the chateau because when I went to report what had happened, the concierge said 'oh it was you shrieking in the middle of the night'. No staff member came out to see what the noise had been about however.||Instead of suggesting that a formal complaint be logged, when I went to see him the concierge said if I go walking round a strange garden with my dogs off leads then I shouldn't be surprised if accidents happen, totally pushing aside the fact that we were there as paying guests (with a not unreasonable expectation that a stay should be safe) and that they have a totally accessible, unmaintained and unmarked death trap on their premises. ||At no point when we've checked in in the past, or on this weekend has anyone ever said that dogs must be kept on leads, and there's no mention of dogs having to be kept on leads on the booking sites either; indeed when I took my dogs out yesterday morning there was a white fluffy dog belonging to an employee running round the gardens, so for the concierge to direct the blame back at me I found disgraceful.||I pointed out to him that even if all dogs were kept on leads the likelihood is that a young child or an elderly person would likely be roaming free and unquestionably were they to fall into the moat the outcome would be very grim. He poo-pooed this as fluff to be ignored.||The upshot is do not go and stay here with dogs unless you absolutely keep them on leads and perhaps keep your children and doddery relatives on them too; until the owners address the problem area it's a really horrible accident waiting to happen and if they don't deal with it, it's just a...