Radisson Blu Hotel, Karlsruhe — Hotel in Ettlingen

My husband and I stayed at the Radisson in Ettlingen recently for 5 nights. My family there went through a lot of trouble to ensure we would get their ONLY carpet-free room, as my husband has significant allergies(they went there in person make sure instead of just phoning). We arrived a little early and were told the room was not clean yet -we should return in a few hours. We did this, only to find the room still not ready. When we finally got into the room, it was a carpeted room, but we were honestly too tired to say anything, because we didn't want to embarrass my family. When they found out they were upset, and we tried to switch rooms. We were able to sleep there for one night, but were asked to leave the room for the remaining nights-because someone else "with allergies" had booked it! No apology, no responsibility taken by anyone, nothing. Rooms were "ok", quite small and frankly overpriced. We left the "Do Not Disturb" sign on the door as we did not want anyone in the room the next day, we returned from our outing to find it removed and all our things toughed and "tidied". Not appreciated. Very good access to highway but very noisy (windows must be left open when you have allergies to carpet). Breakfast was excellent value for money. I would not stay again for all the afore...

An overnight say whilst travelling from France to Germany. |Was easy to find - situated in a business area. |Parking was easy but started a bit on the expensive side initially offered at 17Euros but was reduced to 12. |As the hotel is situated in a business area there is nowhere walkable to eat so was forced to use the hotel restaurant. The staff were excellent and the food was delicious and reasonably priced. |Upon first impressions the room was lovely but unfortunately after returning to it after dinner found that neither the kettle nor the fridge were in working order. The shower head fixture was broken so could not be altered in either height or angle - luckily there was a bath but made it a bit difficult to wash my hair. I did pop down to reception to request a kettle but was told they were all locked away for the night. At the same time I reported the other room defects- I was offered another room but at 10pm I did not feel like moving all my luggage so had to do without my cup of tea. ( would have been nice if they had sent one up via room service) A hotel of this standard should be checked regularly and should not have all these faults in one room. |If passing through again I would probably stay again but would check all the amenities to make sure they were working before...

Seriously... DON'T!

We are Radisson members, and my husband stupidly paid €100 MORE for our two nights than we could have got on Booking.com without being members (Fri 28 Feb - Sun 2 Mar).

There was no buffet restaurant as advertised. We were in room 449, and the WiFi which I rely on for work, was abysmal and constantly dropped out - costing me privately paid for data.

There was nothing on the menu that I could eat (vegan), so had to compromise with the Steinpilz ravioli... Which was average and over €20! And I could not taste any hint of Steinpilz.

The best was our waiter, Mehmud. He was so lovely. We wanted to leave a HUGE tip for him, but the overpriced and average food used up our budget.

The room was spacious, neat and clean - there was water, soap, lovely lighting and a tv... but that is what I would expect when paying over €160 per night for a room. We could however hear the motorway traffic outside the window.

Avoid chains! They pay their staff nothing and rely on our good will to subsidise the pay.

Rather stay at a family run, privately owned business whose profits do not go to shareholders at the expense of...