Hotel NH Hamburg Horner Rennbahn — Hotel in Hamburg

The hotel is fantastic — spacious rooms, nice views of the gardens nearby, and a location that is safe, walkable, and convenient. Breakfast is abundant, with something for everyone. Overall, it’s hard to fault the property itself.

That said, I want to share a personal experience that stood out during my stay.

I booked three nights with my family, and the first two days were flawless. Every staff member we met was friendly, and the front desk team in particular went above and beyond to help us.

However, the day before departure, I approached one of the younger receptionists with a simple request: since I would be leaving before breakfast (which I had already paid for), could I arrange for an early breakfast box? His response was brusque and dismissive — repeatedly saying, “It’s too late, I can’t do anything” — without even attempting to explore alternatives. When I suggested possible solutions, he cut me off and insisted there was nothing he could do. A polite “I’m sorry, it’s not possible” would have been enough, but his tone came across as unprofessional.

Later that evening, I asked another receptionist about the same request. This staff member was calm, attentive, and immediately began looking for solutions, and asked me who had I previously talked to. When I identified the colleague who had refused me earlier, the first receptionist became defensive, sarcastic, and even raised his voice in front of me, his coworkers, and other guests — which was both embarrassing and unnecessary. Thankfully, the professional receptionist reassured me he would speak to the baker and prepare something regardless.

At 5:50 AM the next morning, I received a call letting me know my breakfast boxes were ready. They were neatly packed, generous, and exactly what I needed. The staff member even apologized for his colleague’s earlier behavior and encouraged me to share my experience in a review.

In the end, I cannot give this hotel less than 5 stars. One individual’s poor attitude should not overshadow the hard work and professionalism of the rest of the team. The rooms, amenities, service (in most cases), and overall atmosphere make this a truly excellent hotel.

To the kind and attentive staff who resolved my issue — thank you for turning a negative moment into a...

Incredible. Never in my life have I ever experienced worse service.

The people working in the restaurant are unfriendly like no other.

Let's start with our arrival, we got nothing explained to us - the key cards didn't work for 2 of our colleagues.

The door handles are loose and feel like they will fall off with every other touch.

The room is giving off "old" timey vibes. As in outdated.

The bed is committed to delivering the worst experience possible. It's hard, uncomfortable and genuinely just not a good time. Worst sleep in years.

There is not a single power outlet next to the bed. You will not be able to charge your phone in bed with a cable shorter than 3 m.

Wifi is fine but choppy for streaming in the evening.

Breakfast is pretty good but lacks variety but great bacon and good bread keep spirits high.

No greetings, no smiles, not welcoming at all.

Onto the conference rooms. There were 2 people taking care of us and both of them were great and deserve so much better than this review indicates.

Buffet for evenings was very good most of the time.

Bar was closed and service for drinks in the restaurant was slow until mister Fabian döll(?) Arrived and took care of us.

Back to the room, the bathroom was small and loud but good enough.

Rinse and repeat for the next 4 days.

Not an experience worth the money -...

A wonderful hotel. The NH chain truly offers amazing experience at affordable prices! For a 4 star hotel, the view is great, breakfast was amazing, and the beds are incredibly comfortable.

Staff is friendly and nice. One of the employees helped me with an issue that I had with my travel agency in a matter of minutes, I was impressed by their professionalism.

Most speak English very well, a few exceptions for some waitresses and cleaning staff, but no big issue.

Breakfast is amazing, tasty food, plenty of choice, drinks, coffee and Choco milk, truly anything you can think of (even beets and fischsalat!)

Rooms are fair, clean, and are all the same size, so you can't complain. I would've preferred some space, but, it's a double room with an extra bed, unfortunately this was a problem on my end, the staff apologised and was very professional about this issue.

The spa and wellness is amazing. Fitness room is a little small, but functional. The sauna is relatively big and comfy, steam room with comfy seats and big showers and pediluvio (footbath), a great spa overall.

Expect premium service, amazing meals, great views, clean rooms, and a wonderful stay at NH Horner Rennbahn. The station Is just a few minutes away with a bus or a short walk. Public transport is easily accessible, and they event...