Best Western Queens Hotel Pforzheim-Niefern — Hotel in Niefern-Öschelbronn

We always try and stay at this hotel on our way or way back from the snow. On this occasion it was an utter and complete disappointment. Unloaded our bags into Reception and then discussion took place as to where our room would be. We always ask for a lower floor when booking as I do not like going in lifts so asked for a room on the 1st floor, receptionist spoke to a lady in the office and she said no there is one on the 2nd floor in the old hotel, but the lifts were not working they were being refurbished. We asked if we could have a room in the new hotel, were told, no the lifts are out of order and it is full !!! We put our car in the garage - where the lift to the ground floor was working, and asked for help with our luggage to the old hotel room we were allocated. Men working on lifts with covers all over the floor by the entrance to the stairs. We had driven from Austria so just wanted to have a rest. In the old part of the hotel they have some quite large rooms, although they need updating we had previously been comfortable, we got a much smaller room, it needed redecorating, the shower was part of a deep bath, no safety mat in the bath, a radiator that was only warm half way and extremely noisy, had to turn it off at night which meant a cold bathroom in the morning. We went down and spoke to reception to voice our disappointment that we were not in the new part of the hotel. We were then told it was not full !!! we could move, as I said before, we did not have the energy to repack and move everything again, we are both in our 70's, keep fit and healthy but pace ourselves. Our evening meal was very good, the best thing about this hotel is their chef, he is extremely good. The waiting staff were all very pleasant but on another planet when it came to waiter service it was not at all good, my husband ordered a desert, 20 minutes later it had not arrived so he reordered and when cooked it was delivered to another table. All I have reported here was discussed with the staff at reception when we left, they made a small gesture of recompense for our trouble but none of this should have happened. We were told all the works should be completed by March and hoped we would stay again, we are not sure that we will visit again after such...

We (girlfriend and I) stayed there the 22 of July. The airco didn't work in our room and it was 25 degrees inside. When I adressed this issue by phone. The staff just said: "wir kunnen nichts machen" and were told to sleep with our window open. (Lots of traffic outside). Because I wasn't satisfied with this answer, I went downstairs and adressed this issue again, with a different staf member. She gave us a different room, she came with me upstairs to check wheather or not the room was cooler and if the airco was working... she did this by extending her arm to feel the room temperature... what she feld... I do not know, because the airco of this room didn't work either...changing the settings, didn't do anything.... so we slept with our window open and with noisy traffic background sounds.... Anyway, the staff in the morning were totally the opposite, and were really friendly... So maybe the staff at night had a bad moment, but we drove that day 10 hours straight... so at least we wanted to have a good night sleep... normally I wouldn't make a review, but if you ask to write one by mail... I...

Modern, inviting, welcoming,

The Best Western Queens Pforzheim is a medium sized hotel. I would assume they focus mainly on business, not so much family or vacation.

Rooms are in excellent condition, spacious, clean. Equipped with hardwoods floors, something I appreciate highly. Beds are very comfy, bathrooms are spacious, well equipped and very clean. Only the hairdryers leave something to be desired.

Service is extremely welcoming, professional, friendly. Highly attentive and observant.

Seminar rooms are well equipped, spacious, well lit and air conditioned.

The hotel's strength is it's weak spot, its situated optimally right off the A8 motorway, making it an ideal location. But you really cannot open a window at night. Never mind, thank heaven for air...