WEISSENHAUS Private Nature Luxury Resort — Hotel in Oldenburg-Land

There is so much to praise at Weissenhaus but sadly our experience was so poor at the end that I cannot recommend to stay here and will definitely not be returning.||The grounds themselves were stunning and beautifully kept. Our room was nice and the late breakfasts (until 12) are a nice touch that many guests took advantage of.||I can highly recommend Ariane from yoga and really enjoyed the classes. We used the private cinema and that was a real treat. We also hired e bikes which were really good.||So why did we not enjoy our stay? I think we are well travelled and stayed in many 5 star resorts around the world . Weissenhaus did not compare nor meet our expectations. The service is very friendly but sadly just not up to par for a luxury resort of this nature. Dirty plates left to pile up on the table at breakfast, a requested larger robe in the room that never materialised, drinks not delivered at Das Boothaus after ordering and even after waiting over 30 mins , no apology when finally brought to the table. Little things but they are disappointing seeing the resort was far from full.||The final straw came when we booked massages at 2pm on our last day. We had stayed 3 nights but decided the last day would be good to use the spa as the weather was not so good. We checked out at 12pm. This was already a very poor check out process and not even asked how we found our stay. We informed them we were going to the spa as we had massages booked at 2pm. They told us we had to leave the spa by 2pm. We repeated they had taken our booking and off we went. I just want to say I find it very odd to limit the use of the facilities in this way to begin with. Guests often carry on to use facilities in resorts after check out due to travel plans and again we have NEVER been told this before. ||What transpired next is worse. We had our massages and then went to use a pool ar about 3.20pm. A member of staff then came up to us and directly in front of a guest told us we had to leave . My husband said we leaving in less than an hour and she responded that was not quick enough. So we were kicked out. The spa was not even full. This was so badly handled and was very embarassing. The other guest did not know where to look! If you have silly rules then don't take bookings after the cut off. They were happy to take our money and then kick us out straight after. This was very upsetting and far from ideal for a supposedly relaxing break.||The responses from the Head Of Guest Services and the General Manager were poor and just made us even more convinced we would never return. A shame that Weissenhaus does not understand customer service at any basic level as it could be a truly amazing and...

It has taken me a few months to write this review as I have such mixed feelings. On one hand, this is indeed a beautiful hotel with luxurious aspects. The sprawling grounds are well maintained and great for long walks. The staff was friendly, personable, and accommodating. Breakfast in the separate cottage was available until noon - which was a a luxury in itself. The spa was open and bright and airy, yet it was made cozy by the fireplace, the comfortable seating and the good supply of blankets, cushions, and towels. I also really enjoyed the food and smoothies in the spa. The modern Asian food in the "cellar" restaurant was as tasty as the decor was stylish. There was even an ice-cream making class that was fun and hosted in a gorgeous kitchen space. The hotel is pet-friendly and you can even reserve a dog-sitter (15€/hr) if you do not want to leave your dog alone while you enjoy the spa, or while you go to breakfast. Nice.||||Despite all of these good things, there were other aspects that were definitely not up to the standards of a luxury property. I stayed in a room in the Schloss and was reminded several times that coffee and cake were available in the afternoons. I always find this to be a nice offering at a luxury hotel, but I have never before been charged for it. For the price one pays per night at this hotel, I hardly expected a 5€ charge for an afternoon coffee. It seems a bit mean. It was lovely to have breakfast available until noon, and the food was nice, but neither in quality nor selection was it luxury. The staff throughout the hotel were professional and friendly and often called you by name, but in the breakfast cottage there seemed to be a hope, if not an expectation, that staff receive a gratuity if you stayed for more than a day or two. On several occasions I saw staff accepting tips. Certainly there is nothing wrong with a gratuity, but it is not nice to feel it is expected as a server hovers by your table too long or too often near the end of your meal, especially after you have stayed a few days. The spa probably merits a separate review. The spa itself was beautiful, but the services were below par. ||||Don't mistake me. There is a lot that is good here, but is it the level of luxury you paid for? Not by a long shot. I had the feeling there was a lot of old money here and a majority of German clientele. Perhaps by German standards this hotel is the height of luxury, but if you can afford to stay here for a week, I'd opt instead to spend 4-5 days in real luxury in a...

It has taken me a few months to write this review as I have such mixed feelings. On one hand, this is indeed a beautiful hotel with luxurious aspects. The sprawling grounds are well maintained and great for long walks. The staff was friendly, personable, and accommodating. Breakfast in the separate cottage was available until noon - which was a a luxury in itself. The spa was open and bright and airy, yet it was made cozy by the fireplace, the comfortable seating and the good supply of blankets, cushions, and towels. I also really enjoyed the food and smoothies in the spa. The modern Asian food in the "cellar" restaurant was as tasty as the decor was stylish. There was even an ice-cream making class that was fun and hosted in a gorgeous kitchen space. The hotel is pet-friendly and you can even reserve a dog-sitter (15€/hr) if you do not want to leave your dog alone while you enjoy the spa, or while you go to breakfast. Nice.||||Despite all of these good things, there were other aspects that were definitely not up to the standards of a luxury property. I stayed in a room in the Schloss and was reminded several times that coffee and cake were available in the afternoons. I always find this to be a nice offering at a luxury hotel, but I have never before been charged for it. For the price one pays per night at this hotel, I hardly expected a 5€ charge for an afternoon coffee. It seems a bit mean. It was lovely to have breakfast available until noon, and the food was nice, but neither in quality nor selection was it luxury. The staff throughout the hotel were professional and friendly and often called you by name, but in the breakfast cottage there seemed to be a hope, if not an expectation, that staff receive a gratuity if you stayed for more than a day or two. On several occasions I saw staff accepting tips. Certainly there is nothing wrong with a gratuity, but it is not nice to feel it is expected as a server hovers by your table too long or too often near the end of your meal, especially after you have stayed a few days. The spa probably merits a separate review. The spa itself was beautiful, but the services were below par. ||||Don't mistake me. There is a lot that is good here, but is it the level of luxury you paid for? Not by a long shot. I had the feeling there was a lot of old money here and a majority of German clientele. Perhaps by German standards this hotel is the height of luxury, but if you can afford to stay here for a week, I'd opt instead to spend 4-5 days in real luxury in a...