Bei Weirich — Hotel in Schwangau

this small family run hotel in certainly running down.||||the owner was polite.||||there used to be a restaurant which is closed,so guest have to knock at the back door and go upstair to the room||||the carpet at the room is not clean. the bathroom has probably not be improved in 40 years and the towells are old and small and only a small piece of soap was available. the furniture in the room is old and tired. the beds were reasonably comfortable, but the sheet had some holes. the room had a balcony, but its door was locked. ||||soundfroffing was terrible: a busy road passed by me hotel and car and trucks noises were heard all the time.||||the property needs painting everywhere. also some fresh air is needed, as there is a mouldy smell everywhere.||||a very small tv is also probably dated 30 years ago.||||breakfast was poor: some bread rolls,some butter, some jam, nutella, some not best quality cheese and salami... and acceptable coffee. ||||the free wifi was god.||||dogs are accepted||||the parking at the back courtyard was addequate when not raining (not paved area=||||value for money: very bad. for this money, there are many better places in the area.||||the hotel is located in the suburbs of schwangau, nothing interesting around, but good to visit neuschwanstein and hoheschwangau castles: the carpark and tickets office are 5 minutes driving from the hotel.||||not...

So, we booked through booking.com (reviews there were not bad). First of all I have to say that I don't understand how can someone rate their restaurant as great or even good. I had problem to eat breakfast there. The room is old and faded. Tablecloth on our table was dirty (!!) and so were the napkins. I chose the safe way and rather ate only things that were closed (e.g. butter, honey, nuttela). That much to the restaurant and breakfast.||Our room, on the contrary, was clean and quite comfortable. That is why the restaurant condition came as a surprise... ||The owners are two older people. They are friendly but confused (they asked for payment twice). The house in general smelled "old"||Althotugh the location is perfect, I would never stay there again. And as this was the 5th visit of the area because of the maraton, this was, so far, the worst...

We travel quite often, and this is by far the most frustrating experience we had in our 2014 travels. We booked a room for the week after Christmas, and had to cancel due to weather conditions. Even though I was within the 1 day cancellation policy listed on Booking.com, the site was trying to charge me 80% for cancelling. I called the owner myself, and he denied any responsibility in cancellation policies or rates, stating that I had to call Booking.com if I wanted to cancel without charges. When I called Booking.com, they turned around and called the owner! He told them that he wouldn't waive the fee, even though I was cancelling within the 1-day policy on the listing. It was poor service and sketchy behavior all around, and I would never recommend this establishment to anyone who values true...