I created an account so I could warn any other poor soul who would be tricked by the pictures on booking.com like us.
My wife and I had the misfortune of booking Hotel Kari for our stay in Greece after seeing the pictures on Booking.com. What was supposed to be a relaxing week in Greece became a torturous quest to get a refund.
The hotel was probably quite nice at one point in time (about 50 years ago) but has become a run down, filthy, dump.
The “owner” clearly lives in the recreation areas of the hotel and has absolutely no respect for cleanliness. There is a rubbish dump cordoned off with red tap by the main entrance and the garden is littered with broken machinery (including two boats).
The linen and furnishings in the rooms were so old that they were either dirty, broken, damaged or needed replacing. It seems that the linen is dropped off at your room in big rubbish bags (the one in the picture was left in the rain).
We arrived with our 18 month old child after saving, since he was born, for this trip and after checking in, we were given a room that would have gotten a negative star review.
The floors were dirty, the bathroom smelt like someone had forgotten to flush the toilet after doing terrible things. The lights were broken and the glass door for the balcony was cracked. Nothing was maintained at the standard of even a 1 star hotel. We then went onto our balcony and noticed that a family of hornets had colonized the area. When we asked for another room they could not help us. When we asked to have the hornets removed they said they would do it at night and that we should spend the day with our doors closed (in Greece, during summer).
We decided to find alternative accommodation without even spending one night at Hotel Kari. After speaking to booking.com and being told we would get a refund, I went to speak to the owner respectfully because I wanted to discuss the situation with him. After confirming that I was speaking to the owner (Manuel), I respectfully discussed all the points above and asked if it was ok to get a refund so we could find alternative accommodation. He was incredibly understanding and agreed to give a full refund (but don’t let this fool you). After Manuel tried to contact booking.com three times by phone, he told me that booking.com have the money and would refund me.
Long story short, it took two days for booking.com to get a response for Manuel because he was trying his hardest to be evasive, unhelpful and refused to answer any emails. I had to go to the hotel and plead for him to speak to booking.com for 3 hours and got shouted at by cleaning staff. Manual had decided that the hotel would only refund me 20% of the booking fee despite agreeing to a full refund previously. Keep in mind that we did not spend even 1 night on a 7 night holiday during a peak season for tourism in Greece and I could see that some other poor soul had gotten our abomination of a room from the reception of the hotel.
It then came out that he is in fact only a partial owner of the hotel and could not make any decisions about refunding our hard earned cash to us. When I asked if he could call the decision makers, he refused. Then he offered (out of the goodness of his heart) a 40% refund, confusing me even further about him not being able to make the decision about refunding us.
In conclusion, do not book with Hotel Kari. The facilities, gardens, staff and rooms need an overhaul and the owner/not owner misrepresents what kind of decisions he can make. It truly ruined our holiday and left us feeling let down and distraught that Hotel Kari has gotten away with 60% of our cash despite agreeing to a refund initially and giving...
Read more+So the location is great, outside Ouranoupoli, beach access, can park the boat in front of the hotel.||-The beach however has cigar buts on the sand, the sea is full of rocks and sea urchins between them. There are not enough seats for all the population so in some days you will not find a seat.||- the furniture in rooms (i have seen 3 different rooms) is completely decrepit. The laminate is coming of the MDF. I have not seen in my life furniture that looked that old outside the communist dorm rooms. This gives the whole place the impression of very cheap and not caring. Makes the whole guests behave like this place is worthless.||- Cleaning in the rooms was decent, however the place has septic tank and it stinks 2 times a week when they empty it. On a occasion the sewage leaked all the ways to the front entrance to the rooms. The owner cleaned it after it was pointed out to him.||+parking is good on the property for cars and boats.||- there is a bar on location but the selection is terrible. ||- some guests are loud at night outside.||- there is smoking in balconies and it smells to...
Read moreGood, affordable 3-star hitel 2 km away from the Ouranopolis Harbor. Building could be renovated but even now provide pretty much all a person would need for a rather cheap stay, like kitchen electronics, tv, etc. The beach looks good on the pictures but at the season end you can find differen unexpected things in the sand, as the number if people constantly coming and going to the hotel is rather big. Staff is nice and friendly, happy to help you solve the basic issues, as long as it is a payed service, or at least their english level would suffice.||If you are not traveling with a family but are a piligrim to the Holy Mountain, this is definitely a good spot for getting prepared before, and rest after your trip. If you do want the cozy rooms with delicious snacks and swimming pool, probably look at Pyrgos or Xenia closer to the...
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