Ελβετία — Hotel in Karpenisi Municipality

Drove from Thessaloniki to Karpenisi to celebrate New Year with my girlfriend and Yoko, my boxer dog. Rolled in when downtown was super busy and to my surprise Yiannis, the general director, reserved me a parking lot, in advance.|| ||Once settled in, I bellied up at the main lobby to get some info about the city. Christos, the front desk manager was super laid back and helpful offering local advice. He suggested for local cuisines and places to go, so I did. ||||The room was meticulously clean, comfortable, warm and very cosy. Towels awaited us on the bed, which is a nice touch that I often see in higher end hotels. We could also have a hot shower anytime during the day. ||We picked a room on the 4th floor, with amazing view, 24’’ flat Lcd Screen TV and quite fair wifi internet access(4,7mb/s during high demand).I could watch youtube videos, while using facebook, sending emails etc.||||Hotel location is unique! Located In the heart of the Karpenisi’s town-quare and 15 minutes from the Velouchi ski centre, Hotel Elvetia is the top destination for those who wish to be on the Velouchi ski resort, with a speed-of-light.||||Breakfast comes included, with great variety. Hot items such as turkey patties, ham, biscuits, local marmelades, honey and eggs . Cold items include greek yoghurt cups, fresh fruits, juices as well as breads/muffins.||||During New Year celebration, local red wine, traditional pie and various treats were offered to the guests, so we had an amazing New Year inside the hotel. || ||I found the staff to be pleasant, kind and very helpful. Note that I was graciously allowed a late checkout.||||I would definitely recommend Elvetia hotel, especially for those who are looking a starting point for discovering Karpenisi and...

Well, this was clearly NOT what we expected. Me and my husband arrived at the hotel and we were amazed of how nice it looked from the outside. Surely said to each other that we booked a very classy hotel. The lady at the reception was quite nice and she told us where we could find our room, first floor, when exiting the elevator all to the left. Well, it was ALL THE FREAKIN way to the left until we thought is this still the hotel?? Entered our room and we were like, it’s ok.. until I turned the light on in the bathroom.. The ceiling had a big spot of mould! It was just all black and green. Shocked.. Opened the curtains in the room and the only thing we saw was rain pipes and the back wall of the hotel that was there. Obviously we did not stay there and luckily for us, we found an amazing room to stay elsewhere. I am not saying that ALL rooms are like this, but you might reconsider the rooms booked and wish you get “the nice one”....

Poor customer service. The old lady could not find our prepaid reservation. She stressed us enough as it was till someone else arrived to resolve the issue. She also sent us to an already occupied room! She never apologised for that, and told us the other person should have locked the door! Our room did not have central heating, air con was on all night long The rooms are in urgent need of renovation... We thought we travelled back in time. Wi-Fi was not working at all! Poor breakfast. Wake up call service woke us up at 7.30 without asking for it! When we questioned it, they told us they had forgotten about it from the previous occupier.

So many errors, no...