Gefyri Hotel — Hotel in Konitsa Municipality

My recent experience with Gefyri Hotel was disappointing, to say the least. I booked two rooms online through Expedia, intending to stay in May. However, due to an error on Expedia's part where the booking was processed for June instead of May, I quickly realized the mistake within minutes of booking. Immediately, I contacted Gefyri Hotel to request a date change or cancellation.||The staff's response was incredibly frustrating. They were inflexible and unwilling to accommodate my request to modify or cancel the reservation, citing their policy without any empathy or attempt to find a solution. Their communication was curt and unhelpful, leaving me feeling disregarded as a customer.||While I did not personally stay at the hotel, this experience with their staff left a sour taste. Their lack of customer service and unwillingness to assist under these circumstances reflects poorly on their professionalism. It's clear that customer satisfaction is not a priority at Gefyri Hotel, as they prioritized policy adherence over basic customer courtesy.||Based on my interaction, I cannot recommend Gefyri Hotel to others looking for accommodations in Greece. Their handling of this situation was disappointing, and I advise potential guests to be cautious when...

My recent experience with Gefyri Hotel was disappointing, to say the least. I booked two rooms online through Expedia, intending to stay in May. However, due to an error on Expedia's part where the booking was processed for June instead of May, I quickly realized the mistake within minutes of booking. Immediately, I contacted Gefyri Hotel to request a date change or cancellation.

The staff's response was incredibly frustrating. They were inflexible and unwilling to accommodate my request to modify or cancel the reservation, citing their policy without any empathy or attempt to find a solution. Their communication was curt and unhelpful, leaving me feeling disregarded as a customer.

While I did not personally stay at the hotel, this experience with their staff left a sour taste. Their lack of customer service and unwillingness to assist under these circumstances reflects poorly on their professionalism. It's clear that customer satisfaction is not a priority at Gefyri Hotel, as they prioritized policy adherence over basic customer courtesy.

Based on my interaction, I cannot recommend Gefyri Hotel to others looking for accommodations in Greece. Their handling of this situation was disappointing, and I advise potential guests to be cautious when...

Location is perfect but the hotel is poor. When we arrived the hotelmanager gave us the key and did not guided is to the room. I now do understand why. The TV hanged crooked, the laminate tiling was loose. In the bathroom 2 of the 4 window glasses were broken, the toilet was that close behind the sink that your face is near in the sink, which was smelling because the drainpipe was broken snd the floor wet. Although request this had not bern repaired during our 3 day visit. The staff is rather lazy than tired and are sitting along the outside bar or in the smoking area in stead of pleasing customers and picking up empty glasses along the pool.

The breakfast is rather poor, bread and pastry is dry and when something is missing a plate, knife, orange juice or omelet this only supplemented on request. Coffee form the machine is terrible and you order coffee at the bar the staff supplies this for free because of shame, the hotel manger charges you.

Do whatever you want with my experience but be aware that you can get much better than this for the samen amount of money. I know that older hotels might not be perfect, but Hotelmanager take your responsability and coach your team to please...