Villa Jamila — Hotel in Municipality of Chania

Modern villa with a beautiful view looking over the sea and to Chania. Very good infinity pool and living room area. Nice living room and everything very inviting to hang around and chill and enjoy. Well maintained garden area. Kitchen is well stuffed with all necessary tools. We enjoyed our 10 days there and we loved it most of the times. We liked the very beautiful setting the most. For those of you with high expectations I’ll add some things you might want to know. Facts on the villa not advertised on the website: Villa is pretty much under the takeoff area of both the commercial and military airport just 5km away and thus noisy from time to time (sometimes also in the night). We didn’t care too much but more sensitive persons might and the especially the military jets are quite a thing. Two of the five rooms are in the basement and have very little to no daylight Things that worked out not so well: Cleaning should have been every three days. On first time bed linens not changed, service maybe 45 mins and very light. Third cleaning was skipped clompletely without further notice. In 10 days floor was not cleaned once. Service definitely not up to the standard and not what was booked and paid for. A lot of apologies (“sorry management makes the plans”) but should just be plain refund for it. I requested extra cleaning service as advertised on the website but was told it is not available as the cleaning staff has to do other villas. Barbecue was very dirty on arrival. Had not been cleaned for a very long time and also after cleaning did not work properly and was partly repaired (temperature sign still not working) after three days. Wifi did not work for two days. Waste management needs to be improved. No separation in the villa, only very small basket inside the house for 10 people. Several minor things like several electricity/lightning plugs not fixed to the walls properly, soap holder loose Air condition in Master bedroom is on or over the limit of managing to cool it down. You’ll more or less have to put it on max all the time (which is noisy) or the room will be quite warm. I wrote a lot of negative things. Don’t get me wrong. This is a beautiful place in a great setting and we enjoyed our holiday very much most of the time. Cleaning and maintaince need improvement. Maybe we were just very unlucky but I think there is some lack of attention here and there and the many very friendly apologies in the end don’t clean your apartment. multiple requests for a refund on the issues were ignored and not...

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