ACROTEL Athena Pallas — Hotel in Municipality of Sithonia

Definitely not a 5 star hotel ! The hotel is located in a nice green area with lots of charming areas but… The standard Double rooms are of good size and with a lovely balcony, but clearly needs revamping and refreshing as all the equipments and decoration looks very old. In one of our rooms, we had water leaking in the bathrooms for several days, removing the wall’s paint…but it was never cared by the hotel. Several restaurants are available but only Doxato is accessible for half-board and others are at much higher price with a 20% discount only for dinners. Meals are never served at the same time to all the persons: expect to have at least 30 mins between each dish being served; they do not care to serve all dishes for all clients (at same table), at the same time. Coffee is very bad quality, not a real espresso; no fresh fruit juice but only industrial quality juice, dishes at the Doxato are repeated if you’re staying over 5 days, but with good diversity of dishes: more like a canteen than a 5 star restaurant. We asked to have a table reserved for our groups of 9 persons as we had dinner at the same time everyday, but this was done only once: service quality is very variable. Gym available with very old equipments…walls not clean and very noisy music being played. At the same level of the Gym, there is a Spa and a Game Center: we did not dare use the Spa…but the Game Center closes at an early 10 pm, same time as the main restaurant. Game Center hosts 2 pool tables, few video games, one flipper and two very weird babyfoot and a air hockey, plus a mini bowling on 2 tracks (for kids). External sport facilities were disappointing (with additional charge/fees): one very old tennis playground, one very small mini-foot, one table tennis and 3 mini-golfs. We are not allowed to use any of the facilities of the Residence area, just nearby, a pity. Guest Relation Desk was not helpful when being asked to design us a transport to see the south part of Halkidiki: he proposed to call 3 taxis charging 200Euros! He could not figure out if it was possible to arrange the minibus of the Hotel itself for a reasonable fee. Of course there is a daily shuttle that drops to Nikita and Marmara, but charged 10 euros per person for return fare: interestingly, we found that the hotel clients are charged 10 euros to use a shuttle for hotel’s employees! (Never seen that in a 5 star hotel). Comparatively other hotels rather offer a free shuttle to the nearby town. We have used the main pool, very pleasant facility with lots of deckchairs around it ; the two pool showers do not work well as full of limestone ! Nearby, we enjoyed the pool bar, with very friendly waiters and a very nice Saxophone evening but beware of the frequent mosquito bites all day long. In case of rainy weather, everybody gets packed in a very small inside bar area, that is clearly too small. The Beach is a small strip with very rocky sand, quickly full with no free deckchairs. Beware, the road to access the beach is via a small tunnel, that is never cleaned, with smelly odours and leaking water inside it. Hopefully just 10 mins walk on the right, the beach of Hotel Lily Ann is much more user friendly, with lots of free deckchairs, and a very enjoyable beach restaurant. Despite the above, we feel that the infrastructure is a very promising one, but has been badly maintained over time. At the end of our stay, we asked to keep our rooms just for 3 hours behind the Noon deadline (as our flight is at 8 pm), but this was refused and greeted with a « this requires a additional charge of 60 euros, but we cannot tell you right now if it is possible, only the day of departure that we can tell you…may be » ! This last sentence clearly summarise the very average service quality we have received in this hotel… Clearly not a 5 star, and regretfully, we will not come back here and will not recommend this place, given the series of very bad service quality we had, impacting out global experience on the...

We spent five days here recently for a quick break and wedding. From the minute we entered, the reception manager Despina greeted us with a broad smile and made us feel welcome there and then. We were offered a 'welcome' refreshment too. The hotel complex is very large. The grounds are maintained to impeccable standards. The room was SPOTLESSLY CLEAN and had air conditioning which you can adjust. The bathroom was to die for and the spare wash basin/wc room was an immensely handy amenity, specially as we prepared to attend the wedding. EVERYBODY from the cleaners up to management was incredibly polite and you received a smile and 'yeia sas !' from everyone every morning. They simply could not do enough for us. The 'Lemoni' restaurant was managed by Yianni and Tariel - the pair of them absolute gentlemen - Tariel should have his own chat show on TV - he is a star ! Full of life, welcoming, polite - professional and well presented. THE FOOD - FIRST CLASS - QUALITY AND QUANTITY. GREEK SALAD ! NOT just a plate full of 'prasinada' - greenery for rabbits like most restaurants here in the UK serve - this is a PROPER salad with tomatoes TO DIE FOR ! Greek tomatoes that you can smell half a mile away to open your appetite AND TASTE DIVINE !

The younger members of staff who mixed duties between pool bar, breakfast and the restaurants were genuine diamonds - they ran around ensuring your every need was met. Young Anastasia was there for us every day with a beaming smile and 'Yeia sas !' to ensure we had what we needed. The little mini market there was well handy. A charming Greek lady called 'Chrisa' greeted us most mornings - she was a delight - a beaming smile polite and helpful. There was another lady there when Chrisa was not on duty (wasn't Greek) - sadly I have to say she was the exact antithesis of Chrisa : she could be abrupt, impatient and verging on the disrespectful to customers. She was the only blip at this hotel so we just timed it and avoided her. Everything else was ABSOLUTELY INCREDIBLE. The breakfast was TO DIE FOR - THEY HAD EVERYTHING YOU CAN IMAGINE !! God bless everyone at this hotel - they are diamonds all of them. Stunning scenery - spotless pool - we will be going back soon I pray. Tariel - YOU ARE A TRUE GENTLEMAN - God bless you for your impeccable service - Manager Yianni - another first class professional gentleman ; chef Yianni - what a character ! Excellent chef - knows it all - delicious food. Young Anastasia - full of life - keep smiling - keep dancing ! I thoroughly recommend this hotel. Greece should be very proud of this place. In these difficult times, this hotel serves as a beacon of hope, peace, health and relaxation. Thoroughly recommended. God...

The hotel has great location, views, rooms, food and staff apart from two girls who work in the spa both of which have dark hair one has glasses the other has curly hair.

I had a massage booked day after I visited spa with my boyfriend. Before spa I put three necklaces in my handbag pocket which I took with me to the massage room day after. When I was in the massage room was the only time I had my handbag out of sight. Morning after the massage one necklace was as missing which was the only real gold one out of the three. The other two were still in place in the pocket of my handbag where I left them all when at the spa. When I went to ask about the missing necklace the curly hair girl did not show any sign of surprise and she went looking for it for about 30 seconds. I began to be suspicious and remembered what had happened at the time is the massage:

1. The curly hair girl instructed me to put my handbag on the chair by the door prior to massaging me.
2. during the massage she stopped twice for 40-60 seconds without making any usual sound like for example getting an oil, moving the towel or turning the music up etc.
3. First time she stopped I did not hear a sound, second time I heard something confusing at the time but afterwards I realised it was the glass door to the massage room.
4. the girls with glasses was at the reception at the time and there were no other guests in the whole area.

All of the above are the reason I am writing this review to warn others guest of the two girls. I reported the whole thing to the management who were really helpful. Police were involved however for logistical reasons I decided not to not file the official report.

** edit in reply to the hotel’s response.

I am not inclined to accuse and am aware of the fact that the police investigation did not happen as the requirement for this to be instigated was for me and my boyfriend to stay in Greece for the duration which was not possible. That is why I am describing my memories for the review readers to make their own mind up. Just to clarify - I did bring the problem to hotel management’s attention while being a guest. I cannot place judgement whether or not anything like this has ever happened in the hotel before and it is not my place to say but I do know what happened to me in spa when I stayed there. Of course I did not catch anybody redhanded but my memories paint a picture which can be a warning for other guests. The other thing that makes this painful for me is the fact that the necklace was of a great sentimental value. I do not wish for this to...