I booked a junior suite and my stay started with the best impressions since they upgraded my room to a superior suite without any cost. Nevertheless, the hotel has many flaws.|First with the good staff. Impressive installation, beautiful space and rooms, very friendly and polite staff. |The flaws unfortunately surpass these good staff. I am talking about these flaws because of the 5 star status of the hotel and always compared to other 5 star hotels I have stayed and of course considering its price. The room has no heating inside the bath so you have to have the door of the bathroom open in order to heat it with minimum effect. The breakfast is one of the worst compared to all the 5 star hotels i have stayed. Very little variety, most of the choices simple and easy to find in a 3 star hotel. We entered the breakfast room at 9 o clock and most of the food was already finished without any refill and there were only 3(!!) people eating at this time. The spa had a sense of abondonment since there were water coming out from doors of the hammam and some machines out in the doorways which made the floor very slippery and dangerous to walk. When we told about this problem they told us that this is normal(!!!). Also no music or other means of relaxation that we usually find in other spas and also no lockers (with keys) to place our belongings that we were forced to have them with us all the time. The menu of the restaurant was nothing special with little imagination. Overall this is a clean and comfortable hotel but it is not worth its price and surely it is not near a...
Read moreI booked a junior suite and my stay started with the best impressions since they upgraded my room to a superior suite without any cost. Nevertheless, the hotel has many flaws. First with the good staff. Impressive installation, beautiful space and rooms, very friendly and polite staff. The flaws unfortunately surpass these good staff. I am talking about these flaws because of the 5 star status of the hotel and always compared to other 5 star hotels I have stayed and of course considering its price. The room has no heating inside the bath so you have to have the door of the bathroom open in order to heat it with minimum effect. The breakfast is one of the worst compared to all the 5 star hotels i have stayed. Very little variety, most of the choices simple and easy to find in a 3 star hotel. We entered the breakfast room at 9 o clock and most of the food was already finished without any refill and there were only 3(!!) people eating at this time. The spa had a sense of abondonment since there were water coming out from doors of the hammam and some machines out in the doorways which made the floor very slippery and dangerous to walk. When we told about this problem they told us that this is normal(!!!). Also no music or other means of relaxation that we usually find in other spas and also no lockers (with keys) to place our belongings that we were forced to have them with us all the time. The menu of the restaurant was nothing special with little imagination. Overall this is a clean and comfortable hotel but it is not worth its price and surely it is not near a...
Read moreWe were traveling as a group of 12, 4 kids.|The “Palace” pool was open to the public with a fee , which made it difficult for us guests to find parking . |The pool area was nice with a mountain view backdrop. The pool closed each night a 7pm which was early and disappointing to the kids. ||Breakfast was ok , cold eggs. 2 carafs of coffee for the whole breakfast room.||Only 3 people allowed in the small gym at a time. You also beed to reserve your workout time !|Definitely not a 5 star property or experience. |I also paid more for my premium room for 3 people than the rest of our group . They were all upgraded 1 or 2 categories for free and still paid less than me which soured me to begin with. The receptionist tried to rectify by moving my room closer to the pool . We were originally in a corner of the property far from breakfast ect . |Just book a regular room and grt upgraded when they over sell. |Wont be back , whe we visit...
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