Hotel Avra — Hotel in Volos Municipality

I've been to Volos for a conference and was looking for a cheap place not far away from the conference place (University of Thessaly, Dept. of Architecture) and the city center. The location was perfect:||-the habour and the pier with a lot of restaurants just around the corner ||-a 5 minute walk to center and pedestrian zone with all the shops||-a 10-15 minutes walk to University||The room was clean, simple (a little shabby) and fulfilled its purpose. There was free WiFi, a little fridge and a TV in the room.||The Staff Team was polite, friendly and helpful with questions for good food places, pharmacy, etc.||A parking lot is in front of the hotel on the street and you can ask for a reservation in advance.||I booked my stay without breakfast. There are a lot of small coffee shops and bakerys around the corner with very good coffee and homemade bread, snacks...

We arrived in Volos. Needed a place close to the port. Picked this hotel as it was right across the street from the port and reasonably priced.We gave it a five star ONLY because the gentleman working the front desk was amazing. He was friendly, helpful and had a super personality. Our hotel room was the suite. It was on the dumpy side. Bed was hard, the shower had nowhere to hang up the handheld shower-head, which made it difficult to shower. The shutter broke, so we couldn’t get out on the balcony. The room was clean but very basic. It was ok for one night. Very close to restaurants, coffee shops,...

That wasn't a hotel, that was a time machine which took us back 40 years.. Idk where to begin from. Dirty rooms, torn towels, the whole room had a heavy cigarette smoke essence, the balcony door was stuck, the pillows had the same width as a sports newspaper... We didn't manage to find a room anywhere else to spend the night, but after having this experience, I think we should have slept in the car. Nice location, but that's also true for all other hotels which are way better.

To be fair, I must point out the friendly personnel and the management.

Are you...