Hotel Fagus — Hotel in Soproni járás

I don't even know where to start... One thing is for sure, my opinion will also be posted on Google reviews. The hotel would be fine overall, but it's overshadowed by the fine print (which, incidentally, cannot be found anywhere on the website). First of all, some waiters responded so condescendingly to my questions that I felt like a fool because I couldn't even get a sip of water with my dinner. When we were dining, we ordered a soft drink. My husband had it, and the waiter asked if he could bring another one. My husband nodded... This wouldn't be a problem if they didn't charge double for the service fee! Absolutely outrageous. Then, on the last day, the behavior of the receptionist was the icing on the cake! The sarcastic contempt that guy displayed should be taught as an example of what not to do in a book.

We decided to leave earlier, partly due to certain family reasons, and also because of the moldy bathroom and the non-functioning air conditioning. The previous evening, a new receptionist was on duty, who tried very hard to help and promised that the manager would speak to the sales department the next day... Of course, the shift-changing receptionist, some Barnabas with a poker face, informed us that we had to pay for everything (we left the hotel one day earlier). When I mentioned what the previous night's receptionist had promised, he asked the sales lady (who was also very kind), as we wanted to request some discounts due to the early departure, to which she agreed. Then he handed the phone to the lady who asked for the reasons (which I mentioned earlier). Then the receptionist said they would get back to us when they had discussed it. I asked, when? The response was again in a mocking tone, soon... Then, about 15-20 minutes later, the phone rang, and they were willing to give us a 5% discount. We didn't mind at that point, we just wanted to leave. While the family was packing, I went to pay. I had to sign the bill, and since I worked as an accountant for over 10 years, it's standard for me to check the numbers and what I'm signing. I noticed that they charged us for parking for 4 nights instead of 3. When I pointed it out, he said in a haughty tone that the system automatically bills it. Okay, I said, but we were here for 3 nights, not 4. To this, he replied without flinching that we're talking about 1000 HUF (Hungarian Forint). I smiled and said, exactly!Then, with a murderous look, he took a thousand from the cash register and handed it to me.

This behavior and attitude solidified my decision not to recommend this hotel to anyone, and I will also post my review in English on the internet.

The cleaning lady was the most dedicated and conscientious. She deserves all...

Where should I even start..:D|We stayed as a family of 3( 2 adults and 1x 4 year old daughter)|From 2024.11.08-11.10( Friday to Saturday)||1. Hotel staff: Absolute Friendly |From the arrival I already knew that our stay will be amazing. At the hotel reception the staff were really friendly and smiling. Throughout our stay |- The receptionists|- Cleaning staff|- Waiters |- Chefs |And the complete Hotel staff did an outstanding job to make our and the full hotel guests stay memorable.||2. Spa: Clean and well maintained , Family friendly |- 3 really good pools |- Sauna world |- Sauna sessions |- Pool aerobics|For us with our 4 year old this was a joy||3. Food: Like OMG whaaaat. |We have been to many places, restaurants, hotels but my god Jesus Christ. For us the trip advisor 5star is not enough-- This is like 10 star|I do not know who manages the kitchen or the chefs and the complete food scenery but at the AdventorHotels Sirius Keszthely and here at Fagus this section is OUTSTANDING. |Breakfast and dinner: ALL of the food were TOP quality . Well done for this and if the hotel manages this through all year than its even more crayyzy :D|( Thanks god I got to workout in the hotel gym , so I rewarded myself that I ate a ton of food)|(All in all hotel management if your read this please give big applause to the kitchen stuff as its PERFECT)||Waiters in the restaurants/ Bars:|- Fast|- Friendly |- Did outstanding job for the 2 days we were there|(I hope they are appreciated and they need to be give more credit)||4. Location: OMG its a dream|- In the middle of the forest|- You can go hiking to the Sopron TV tower, or Károly Kilátó ETC|- If you would like to turn off your mind and give yourself a treat ask for forest view room||5. Family friendly:|- For kids there is playroom which is spacious|- For adults almost all day programs( In spa, at bar, Music, etc)||As a summary for us this was an absolute golden weekend. |- Hiking in the forest|- Still good weather|- Amazing hotel|I appreciate that I could be there in Fagus. We will be back for...

I was in your hotel several times before the renovation. Yes, it's better. But. When you enter the hotel, there is an incredible smell of chlorine that is throughout the hotel.|The reception was very helpful and fluent in the language, so I can only praise that.|Room 313 is on 3 floors like the reception, so you didn't have to walk up the stairs.|The room was standard, but the refrigerator had not been replaced, so it almost did not cool at all and was empty. In a 4-star hotel, I would expect a full minibar service.|Although there was water in the room, it was only paid for. I would expect free bottled water everyday.|The bed was adequate, but the headrests were small.|The bathroom was clean when it was opened, but things like cotton wool for the ears were missing, and for a wellness hotel I would expect body lotion, which was not in the bathroom.|There was no cleaning during the 5-day visit!!!|We had a basket brought out once, but that was all.|The bathroom was not cleaned at all and the bed was not even made.|Yes, we had a dog in the room, but we were always outside the hotel with the dog during the day, but upon arrival, the room was not cleaned even once.|I have to appreciate that you can go to the hotel with a dog.|But I would expect at least something for a fee of €20 per night, that something would be prepared for the dog. The bed, water bowl, and some plums were missing.|The restaurant was clean and the food could always be chosen.|It is quite rude that they charge the tip automatically directly in the bill.|Wellness is new but rather poorly maintained. Around the pool, there is a mosaic that is very dirty and not maintained.|What I have to praise is that there is a no-swimwear zone in one part of the sauna.|Although I don't understand how someone can go to the sauna in a swimsuit. This should be prohibited in the entire sauna. The saunas are small, but there are several of them, so everyone can choose.|The overall impression of the visit was good, but I would think about whether I would...