Kehida Thermal Spa Hotel — Hotel in Zalaszentgróti járás

I stayed at Kehida Termál Resort & Spa in Jan, 2025, and unfortunately, my experience was far from what I expected for a 4-star hotel.

Cleanliness and Room Condition: The quality of cleaning was extremely poor. The rooms were dusty, and I even found cobwebs in the corners. The rooms are outdated, with visible stains on the ceiling from leaks. The plumbing was almost entirely non-functional—especially the shower, which barely worked.

Facilities and Amenities: On the day of check-out (Monday), the hotel cut off hot water and heating, leaving guests without basic comfort. Additionally, half of the spa area was closed, significantly limiting the advertised experience.

Moreover, the spa is essentially a public bathhouse with unlimited access for outside visitors. This means hotel guests have to compete for space in the pools, making the area overcrowded and uncomfortable. It seems the hotel prioritizes maximizing profit over providing a relaxing environment for its paying guests.

We were also offered the option to extend our stay in the spa area after check-out. However, we were asked to pay an additional 20,000 HUF per person just to receive a robe and towel, which felt unreasonable considering the already high cost of accommodation.

Noise and Comfort: The rooms had terrible soundproofing, making it almost impossible to sleep. You can clearly hear noises from other rooms, including conversations, TVs, and even doors opening and closing in the hallways. This lack of privacy and constant disturbance greatly impacted the overall comfort of the stay.

Dining Experience: The breakfast and dinner options were extremely limited and did not meet the standards of a 4-star hotel—more like 2 stars. Drinks were not included and had to be paid for separately.

Room Service Issues: I attempted to order room service, which the hotel claims to provide. However, after calling reception, I was told that I would need to pick up my order myself from the front desk—not exactly what one expects from a proper room service experience.

Overall Impression: The overall experience was negative. The poor condition of the rooms, lack of proper facilities, overcrowded spa area, and lack of basic comfort make this hotel far from a relaxing retreat. The price does not match the level of service or amenities offered.

I would not recommend this hotel to anyone looking for a genuine 4-star...

This place is horrible after the management change from father to son. Not even close to what it used to be. This is only part of what happened at this property as words cannot describe it. I booked 2 rooms here in the main hotel property on Booking.com. I had chosen 2 rooms for 3 adults and 2 children. I have booked 100s of properties on this site so far, so I have the knowledge. I know exactly what I was looking at. It was 2 rooms with half board, breakfast and dinner included. I confirmed, clicked and the confirmation says, waaaait: a 2 bdrm apartment and an attic room, both in some outside building. I tried to immediately cancel, however, being too close to the booking date, they would've charged me one-night cancellation. I'm not sure if you realize what happened here. Booking.com lets them advertise a room, and let them confirm something completely different. I'm not sure how you can trust this site and this property to book anything when you don't get what you clicked on???? In the end, all Booking.com offered for our "trouble" was 50 Euro, yes, 50 Euro. On top of that, the hotel manager disturbed us during one breakfast accusing me of many things and that I didn't see "the small print". I knew something furthermore was fishy, while, during our stay July 6 to July 9, for TWO DAYS, the hotel's Booking.com reservation site was offline so they could change up their listings, after my complaint. Again, do you realize what happened here??? It's called a SCAM!!! Also, the property isn't close to European 4* either, it's a dumpy property in need of repair and Renos. Book at your own peril. I'd say go and book somewhere else better and STAY AWAY...

In 3 words "it was Awesome!!!" The receptionists were accommodating and nice, the hotel rooms were clean and well sized, and the bed in the rooms were real king size, and my legs didn't go over the edge of the bed like it did in many other hotel. The breakfast, and the diner was delicious, I haven't found any meal "almost good" all meals were great! and the chef is highly helpful /some of us has gluten allergy and the chef told us which dish can be good, and he offered if he can make quickly something that surely don't have any gluten in it/. And the most important.. all the hotel guests can enjoy the spa all day every day, so we spent almost all the time in the pools with the kids. We checked the kids take care too where a nurse took care of the kids while sat down for a coffee and for a cake in the patisserie. I'm sure i'll be back...