Radisson Blu Hotel, Guwahati — Hotel in Assam

Extremely Disappointing Stay – Service Felt Like a Budget Motel

Date of stay: 26 Oct Room: 309

Our family (two adults and an 11-year-old child) arrived at Radisson Blu Guwahati around 8 AM after a 4 AM flight from Delhi. We were exhausted and had to leave soon for Kamakhya Devi Temple. Although our check-in was scheduled for 2 PM, we politely requested to use a washroom to freshen up. Front desk initially refused. Only after 30 minutes of repeated requests were we grudgingly allowed.

When we returned from the temple and finally checked in, the problems continued:

Wrong Room Type – I had booked a Superior King room with a king-size bed, clearly shown in the booking photos. Instead, we were given a twin-bed room, despite informing them we were traveling with a child. Even after multiple requests, no room change was provided until after 7:35 PM.

Constant Construction Noise – Our room (309) was directly below an active construction site. Heavy drilling and hammering went on throughout the evening. After being awake since 2 AM and standing for hours in the temple queue, we were desperate for rest but could not sleep for even a minute.

Poor Management Response – Repeated calls to the duty manager (Purvi) went unanswered. No apology, no proactive solution.

For a property marketed as a 5-star Radisson Blu, the service and attitude were shockingly poor—more like a budget OYO or a 2-star lodge.

Advice to future guests: Think twice before booking Radisson Blu Guwahati if you expect professional hospitality or...

Extremely Disappointing Stay – Service Felt Like a Budget Motel||Date of stay: 26 Oct|Room: 309||Our family (two adults and an 11-year-old child) arrived at Radisson Blu Guwahati around 8 AM after a 4 AM flight from Delhi. We were exhausted and had to leave soon for Kamakhya Devi Temple. Although our check-in was scheduled for 2 PM, we politely requested to use a washroom to freshen up. Front desk initially refused. Only after 30 minutes of repeated requests were we grudgingly allowed.||When we returned from the temple and finally checked in, the problems continued:||Wrong Room Type – I had booked a Superior King room with a king-size bed, clearly shown in the booking photos. Instead, we were given a twin-bed room, despite informing them we were traveling with a child. Even after multiple requests, no room change was provided until after 7:35 PM.||Constant Construction Noise – Our room (309) was directly below an active construction site. Heavy drilling and hammering went on throughout the evening. After being awake since 2 AM and standing for hours in the temple queue, we were desperate for rest but could not sleep for even a minute.||Poor Management Response – Repeated calls to the duty manager (Purvi) went unanswered. No apology, no proactive solution.||For a property marketed as a 5-star Radisson Blu, the service and attitude were shockingly poor—more like a budget OYO or a 2-star lodge.||Advice to future guests: Think twice before booking Radisson Blu Guwahati if you expect professional hospitality or...

I recently stayed at Radisson Blu with my colleagues during a business trip. The overall ambiance of the hotel was pleasant, and we appreciated the convenience it offered. However, during breakfast, we had a rather uncomfortable interaction that we felt compelled to share. One of the South Indian chefs approached us and initiated a friendly conversation, likely because we hail from the same region. While this began well, the exchange soon turned awkward. The chef presented a QR code card and requested that we leave a positive review for his service—despite not having actually provided any notable assistance. He didn't even offer us a glass of water and briefly asked if we wanted fresh juice before leaving. The following day, we noticed the same behavior again, with the chef seemingly focused on collecting favorable reviews rather than providing genuine hospitality. It felt transactional and left us quite uncomfortable. We believe reviews should reflect real experiences and should not be solicited in a way that pressures guests. We hope the hotel management will re-evaluate this practice to ensure guests continue to feel welcomed and valued, not used as a means to boost internal metrics. We aren't naming anyone specifically, as our intention is to encourage positive changes—not to criticize...