Hotel Awadh Palace — Hotel in Bhopal

I recently had my sister's wedding hosted at Awadh Palace The decoration is a bit costly. The food is avarage quality. The last but not the least the behaviour and courtesy of the staff and manager is a big zero.

Manager Behaviour We had a bill of something 7lac out of which 6;75;000 was paid before handed( ie before the event) just a minimal amount of 25;000 (approx) was left out When my family members went at the ground early in order to check the arrangement and decorations ; the manager was literally wandering around for the leftover payment after convincing for an hour and after grooms arrival the manager was troubling by calling again and again ; the manager would have called me not less than 12-15 times . As a courtesy and a bit of trust the staff would have given us some time for leftover payment but no the staff was rushing in such a way that they have a train departing within min or I would be getting insolvent

Now the quantity of the food The quantity of the food compared to the number of plate arranged for the event is not satisfactory and sufficient The starters was decided to be served for 2 hrs as per the agreement ; but the starters were not served for 2hrs because a reason was given that the starters had been finished ; the quantity of the starters were also not sufficient Many of the guests were not served with the starters

The main course no panner / kofta was left out only thing which was left out was gravy however the number of plates left was approximately 100 even after requesting the staff for the refilling the staff had a lame answer that " Sir we have plenty of food left " but after an hour when the guest left out without having the food they were refilling the food.

These were the major things which I faced at Hotel Awadh Palace so anyone intending to host party especially wedding ; marriage anniversary ; reception party please do consider the following points aforesaid mentioned. Once full payment is made there is no one who would be listening to your queries and grievances For courtesy I won't be taking the name of staff members...

Food:5/5||Best in category. the food was awesome and not even a single day lapse in food out of 7 meals we had in the hotel.had everyone in guest list appreciate the food too.||In terms of serving also they had been very thoughtful and served some extra dishes not committed.||||Service:2/5||Staff needs training on what is more humble way to reject guest request. many time valid requests are simply rejected without any thought process and more so in rude way. however its more of lack of training than lack of intent to serve. As this was very frequent it was annoying.||the only 2 rating is because they were in fact going extra mile to serve guest where they were in agreement in service commitment.||Couple of big concerns on first day of booking, however they did not repeat this later.|| food booked for noon gets served at 1:30 pm || followed by afternoon snacks for guest booked at 5pm gets served at 4:30 ||||rooms:3/5||Many reasons for getting frustated.|| 5 out of 13 rooms booked didn't have AC working. || 2-3 out of 13 rooms booked didn't have flush working. ||when room not heating complain raised after an hour of AC running, the response was its hot outside and hence not heating.|| all rooms tv not working. could not rectify even after multiple complains. ||||Management: 4/5||management runs a tight ship, any requests for already committed service also needs reconfirmation every time from hotel incharge. this is frustating as the in charge cannot be expected to be at hotel 24X7 to confirm and have to call and get sign off for the same. ||On the other hand they are pretty liberal in serving and billing related concessions and negotiations.||||Overall if they would have checked and resolved some service issues like maintaining infrastucture before guests come in it would have been a...

Food:5/5 Best in category. the food was awesome and not even a single day lapse in food out of 7 meals we had in the hotel.had everyone in guest list appreciate the food too. In terms of serving also they had been very thoughtful and served some extra dishes not committed.

Service:2/5 Staff needs training on what is more humble way to reject guest request. many time valid requests are simply rejected without any thought process and more so in rude way. however its more of lack of training than lack of intent to serve. As this was very frequent it was annoying. the only 2 rating is because they were in fact going extra mile to serve guest where they were in agreement in service commitment. Couple of big concerns on first day of booking, however they did not repeat this later. food booked for noon gets served at 1:30 pm followed by afternoon snacks for guest booked at 5pm gets served at 4:30

rooms:3/5 Many reasons for getting frustated. 5 out of 13 rooms booked didn't have AC working. 2-3 out of 13 rooms booked didn't have flush working. when room not heating complain raised after an hour of AC running, the response was its hot outside and hence not heating. all rooms tv not working. could not rectify even after multiple complains.

Management: 4/5 management runs a tight ship, any requests for already committed service also needs reconfirmation every time from hotel incharge. this is frustating as the in charge cannot be expected to be at hotel 24X7 to confirm and have to call and get sign off for the same. On the other hand they are pretty liberal in serving and billing related concessions and negotiations.

Overall if they would have checked and resolved some service issues like maintaining infrastucture before guests come in it would have been a...