FabHotel Ambassador — Hotel in Chandigarh

The Worst Hotel Experience I’ve Ever Had – Avoid at All Costs

I've been using Booking.com for almost a decade to find hotels. Until now, I have never written a negative review. As a business owner myself, I know how damaging a bad review can be. But what happened to me at HOTEL AMBASSADOR SUKHNA LAKE CHANDIGARH was outrageous, and people deserve to know the truth.

A few days ago, I booked three nights at this hotel in Chandigarh. Let’s start with the location: the hotel sits on a loud, chaotic street that feels more like a filthy alley in Old Delhi than a peaceful getaway.

When we arrived, before we were even shown the room, the owner demanded full payment in advance. This has never happened to me in any Indian hotel before. I insisted on seeing the room first.

The room was on the 4th floor with no elevator. The hallway stank of cigarettes. The room itself? A complete scam:

The room I booked was listed as 17 square meters – the one I got was barely 11.

The listing claimed a lake view. That’s a lie. There is no lake view from anywhere in the hotel – only a view of the noisy, grimy street.

The bed was described as a Large Double Bed. In reality, it was 140 cm wide – a standard, small double at best.

As if that wasn’t enough, the room’s window was made of cheap, paper-thin glass. In cities like Delhi or Mumbai, even budget hotels use thick glass to block street noise. Here, we could hear every horn, every shout, every machine from the workshops outside. It was impossible to rest.

While I stood there, visibly unhappy, the hotel manager threatened that he would charge my card through the site if I didn’t pay in cash immediately. I panicked and paid him – a huge mistake.

We sat in the room for ten minutes trying to figure out what to do. It was unbearable. Instead of a peaceful lakeview hotel, we were trapped in a noisy dump. I went back downstairs and asked to cancel the reservation. The manager refused, saying it was “already submitted to the system.”

I called Booking.com customer service, waited 20 minutes, finally got a rep, explained everything. She spoke to the manager – who flat-out refused to issue a refund. Her only offer was a 10% refund if I could somehow prove the room didn't match the description.

Eventually, we threatened to call the police if he didn’t refund the money. Under pressure, he agreed to refund just one night out of three. We had little cash left, so we took the partial refund and left.

This was the most disgusting hotel experience I’ve ever had. But beyond that, I want people to know: Booking.com charges hefty fees but does nothing to protect you when shady hotels cheat their guests. This platform failed me completely, and I will never use it again. I will also make it my mission to spread the word that Booking.com is unreliable and...

Room was extremely claustrophobic, oddly shaped Room didn't have any dustbin The WC didn't have a Jetspray !!!! Never seen a case like this... There was a bidet spray, but did not work because of the seat cover. A jet spray is a basic hygiene requirement for any hotel. No toilet paper roll provided Water provided only when asked. The room key provided was faulty The bathroom didn't have an exhaust, the bath window was quite high to open and close. The room service person was quite helpful, and cordial, however the overall standards of the hotel should improve in terms of basic amenities which need to be provided to customers. The location is quite scary for a single woman to reach, although nothing can be done about this, but please guide the guests to take the safer road to reach the hotel, unlike what Google suggests. Also your auto answering Phone number doesn't give many options, if I need to directly talk to a representative to address my doubts about check-in. The bedsheet from the underside which was tucked in has brownish stains and didn't look very hygienic. Hotel doesn't have a stair The staircase steps are quite steep and weirdly designed.

Hope these inputs are taken note of and some improvements are made to the...

During my recent trip, I had the pleasure of staying at FABHotel Ambassador and it truly exceeded my expectations in every way. From the efficient and friendly check-in process to the quiet, well-appointed room, everything was designed with the traveler in mind.

The room was spotless and equipped with reliable high-speed Wi-Fi. The bed was incredibly comfortable, ensuring I got a restful night’s sleep after long days of travel. The staff were professional, attentive, and genuinely helpful, always ready to assist.

One of the highlights of my stay was meeting the owner, who was incredibly friendly and welcoming. Their genuine warmth and personal attention made the experience feel more like staying at a trusted friend’s place than a hotel. It’s clear that their passion for hospitality shines through in every detail.

Overall Hotel Ambassador is an ideal choice for business and family travelers seeking comfort, convenience, and impeccable service. I look forward to staying here again on...