Pride Elite Daman — Hotel in Dadra and Nagar Haveli and Daman and Diu

Unfortunately, the experience fell significantly below the standard one should expect from your establishment, and I feel compelled to bring the following issues to your attention: Yellow, foul-smelling water: Every time I used the hot water from the taps or shower, it came out yellow and smelled unpleasant. This is entirely unacceptable. Dismissive staff response: When I reported the issue, I was told to let the water run for two minutes, but this did not resolve the problem. Repeated room changes: At 1 a.m., I was moved rooms four times, only to discover that the issue persisted across the hotel. It was only after this exhausting ordeal that staff admitted the problem was hotel-wide. Why was this not communicated upfront? Skin-staining water: Shockingly, when I used a towel to dry myself, yellow stains appeared on the towel, indicating that the water had stained my skin. This is unacceptable and raises serious health concerns. Poor housekeeping service: Requests for basic amenities such as an iron were consistently delayed. I had to follow up three times, only to wait over an hour. Excessive noise: Loud music in the mornings disrupted any chance of rest or relaxation. Unresponsive management: When I reached out to management to discuss compensation for this appalling experience, my calls were disconnected, and follow-up attempts were ignored. Pungent bathroom smell: Whenever we used the bathroom after a day out, we’d come back to a really unpleasant...

1 star rating because of Viral and Pragya

I recently stayed at this hotel and, unfortunately, had a disappointing experience due to poor service and miscommunication from the staff. Today morning, I asked the receptionist, Viral, whether breakfast was included in our booking. He clearly confirmed that it was.

However, when we went to the restaurant, the staff informed us that breakfast was not included. We were only told this after we had already picked up our plates and started serving ourselves. This lack of clarity was frustrating and unprofessional.

Later, during check-out, another receptionist named Pragya asked us to pay for four breakfast meals. Not only was there a miscommunication, but the food itself was well below expectations — definitely not up to the standard of a four-star hotel.

Both Viral and Pragya seemed confused and unprepared to handle basic guest queries. They lacked courtesy and professionalism, which made our experience unpleasant. They could benefit greatly from proper training in hospitality and guest relations.

Overall, the hotel itself is decent in terms of infrastructure, but the service leaves a lot to be desired. The management seriously needs to improve the quality of customer service and train staff like Pragya and Viral to ensure a better...

My stay at Pride Elite was nothing short of amazing. From the moment I arrived, I was impressed with the warm welcome and professionalism of the staff. The receptionist, in particular, was extremely supportive, polite, and helpful throughout my stay. Her positive attitude and friendly nature really made a great first impression.

The hotel’s location is excellent—easily accessible and close to key places, which made commuting very convenient. The room was clean, well-maintained, and offered all the amenities I needed for a comfortable stay.

One of the best parts of my experience was the food. The breakfast spread was delicious with a lot of variety, and every meal I had at the hotel was fresh, flavorful, and satisfying. The kitchen and service team clearly put a lot of effort into making guests feel at home.

Overall, everything was just perfect—from the ambiance and cleanliness to the staff behavior and food quality. I truly felt valued as a guest and would not hesitate to return here again. Highly recommended for anyone looking for a great stay with...