Hotel Golden Grand — Hotel in Delhi

Initially I had not given any reason for giving 2 stars for the review as it's not mandatory. And that is an option Google has provided. However now i am editing my review since I got an email from the hotel asking me to write to them the reason for giving only 2 stars. That is quite acceptable and appreciable since they want to know the reason. Probably it could be to improve the service. But what caught my eyes was the word to respond back with the reason if it's not a FAKE REVIEW. Guys grow up, people don't have the time and energy to find your hotel and to give a negative review. Since you asked for it, Let me tell you why. I had been to hotel once as a ola driver dopped me at your gates saying its a good place to have food. However what pissed me was being escorted to the restaurant under the watchful eyes of a receptionist as if you're going to a hotel room probably! We had some starters and andlight food and came out as we where not really impressed with the Buffet on display. However the worst part was being followed out of the lobby by another hotel staff enquiring if we where checking out! It's quite embarrassing guys to be followed like that in front of other guest. As if you are running away not paying after staying at your hotel. This review is only for that. On the contrary we had an extremely good host at the restaurant, he was an elderly sardar who was really good and so was the starters. Hope you have a...

If you had a bad experience with a hotel, such as being kicked out in the middle of the night after booking two rooms, you can leave a detailed, honest review. Here’s a template you could use to share your experience professionally and Unprofessional Treatment

We had an incredibly upsetting experience at this hotel. We booked two rooms and expected a peaceful stay, but were shocked to be kicked out in the middle of the night. The staff was unprofessional and gave no valid explanation for their behavior. This was not only inconvenient but also felt deeply disrespectful.

We chose this hotel expecting decent service, and instead, we were treated poorly without any consideration for our situation. This is not how guests should be treated. I strongly urge management to review their policies and improve customer service.

Would not recommend this hotel to anyone looking for a reliable and...

Extremely dissatisfied with both the staff professionalism and service at this hotel during our corporate event. Despite having a confirmed booking and clear details for 15 guests, the hotel management insisted on charging for every individual who entered the venue—even if they did not eat. There was little to no transparency beforehand about these practices, which do not align with standard industry norms.

What made matters worse was the aggressive approach by the staff—they went as far as threatening my colleague with immediate payment demands, with no clear reasoning or detailed bill provided. No customer should face such unprofessional conduct or intimidation regarding event payments.

If you’re looking for a venue that values customers and offers transparent billing and courteous service, I recommend...