The Ashoka Hotel — Hotel in Howrah

Rude receptionist, Wrong Commitments by OYO ROOMS. "I HAD BOOKED THIS HOTEL BY OYO ROOMS" - I have appointment with doctor of Applo Geneagles so i planned to stay in a hotel near Howrah railway station and i planned to book hotel via OYO ROOMS. I have mentioned everything to the OYO hotel customer support that i am visiting to Howrah with my Sister in law as my brother is living in other state due to his job. OYO customer support executive told me that not an issue and they cofirmed that i will not face any issue only we both have to submit our id proofs. I have agreed on that and reached to Kolkata. My check in time was 2:30PM but due to some urgent checkups of my nephew i reached to hotel at 8PM. When i have reached there i had submitted my id proof and hotel receptionist who was very rude asked me to submit my id proofs. i submitted my ids they he asked me about the relationship i told them the lady with me is my sister in law then he directly denied to book room for me in the hotel even before reaching the hotel i have confirmed my booking with the hotel owner mr. Manish. Apart from it he also started talking with me in very bad way. Also my plan was to stay in hotel from 31st July 2017 from 2:30PM to 1st Aug 2017, 5 PM. OYO have committed me that if i will stay there till 5PM then i have to pay 0 to 30% for next day but hotel receptionist directly denied that he told me even i will stay till 5 PM next day i have to pay in full.. I mentioned that OYO ROOM executives told me that i have to pay only 0 to 30% based on some terms and conditions then hotel receptionist told me that OYO have some other rules while we have some other rules and we are not following all the rules of OYO...

Very dirty rooms, no proper management, wrong commitment . This hotel as well as the OYO room not recommended. Not recommended.. They are costing double charge also..

OYO Committed that in hotel there were laundry and many other facilities while all the facilities were paid. If we have to take any additional facilities then we must have to pay. Apart from it, they are ordering non hygienic food from outside local hotels of Howrah railway station and charging more than double for foods..

BEWARE FROM OYO ROOM BEWARE FROM...

I recently stayed at The Ashoka Hotel during my visit to Kolkata, and I wanted to share my thoughts on the overall experience.

Location: The hotel's proximity to Howrah Railway Station and its accessibility to Kolkata Airport make it a convenient choice for travelers.

Accommodation: While the hotel itself has potential, my stay was marred by cleanliness issues. There were a noticeable number of cockroaches in my room, which raised concerns about hygiene. I brought this to the attention of the staff, and unfortunately, their response was less than satisfactory. I was informed that it's a common issue in Kolkata, but the lack of immediate action was disappointing.

Dining Experience: Due to the cleanliness concerns, I refrained from dining at the hotel. I had hoped to alleviate my worries by requesting to see the kitchen, but unfortunately, this request was denied.

Staff: The staff, while polite, could benefit from a more proactive approach to addressing guest concerns. It's essential for the hotel management to prioritize guest satisfaction and promptly address cleanliness issues.

Suggestions: I would encourage The Ashoka Hotel to take immediate measures to address pest control issues and enhance overall cleanliness standards. Additionally, allowing guests to view the kitchen facilities might help build trust and confidence in the hotel's food service.

In conclusion, The Ashoka Hotel has potential, but improvements in cleanliness and guest services are necessary for a more...

Highly unprofessional staff. Stayed here for couple of days before we decided to leave this hotel and shift to another hotel for rest of our stay in Howrah. It is the only hotel that we have seen where everyday the room service will ask you to clear your bill for the day. We contacted the manager of the hotel and requested him to allow us to clear our bills at the time of final check out only. But he told that he cannot do that as it’s not the hotel policy. Secondly it is the only hotel where you are allowed to have only 2 sugar cubes per cup of tea. My colleague wanted to have an extra sugar cube in his cup of tea and was bluntly refused by the room service. Again the hotel policy you know. Thirdly the DJ is being played in the restro-bar in the basement so loudly that it’s really impossible for the guests to stay there. The restro-bar is frequented by all sorts of local goons in the evening. I would rate it as a pathetic hotel deserving no...