Hotel Gulmarg House — Hotel in Jammu and Kashmir

Our recent stay at Hotel Gulmarg House left much to be desired. As a group of six, we had high expectations for a comfortable and pleasant experience, but unfortunately, our hopes were dashed from the very beginning.

First and foremost, cleanliness should be a fundamental aspect of any hotel stay. Regrettably, our bed was far from clean, making us question the hotel's commitment to maintaining hygienic standards.

The staff's behavior was anything but warm and accommodating. Despite booking a room with a balcony a month in advance and reiterating our preference, we were given a room without one. It seemed as though our request fell on deaf ears, leaving us with a sense of disregard for our preferences.

One evening, during dinner, the staff decided it was an excellent idea to subject everyone to an impromptu DJ session, turning the dining area into an unexpected dance floor. While we were perplexed by this bizarre choice, the icing on the cake was the hotel staff's silent response when fellow guests created a ruckus by playing loud music. Apparently, double standards were the order of the day at Hotel Gulmarg House.

And let's not forget the hotel manager, whose approach to resolving our grievances was a masterclass in the art of avoidance. Instead of addressing the issues at hand, he chose to engage in a fruitless argument and suggested that we simply "adjust" to the situation. This lack of accountability and professionalism left us deeply disappointed.

Overall, our stay at Hotel Gulmarg House was a rollercoaster of letdowns and unmet expectations. We expected much more from a supposedly reputable establishment. We hope that this review serves as a warning to other potential guests and a reminder to the hotel management that customer satisfaction should be their top priority.

We certainly won't be returning to Hotel Gulmarg House and will be looking for a more welcoming and competent accommodation for our future visits...

Disappointing Stay at Hotel Gulmarg House: Unrepaired Heater & Rude Staff (February 5th, 2024)

My stay at Hotel Gulmarg House on February 5th, 2024, was unfortunately far from enjoyable. My experience was marred by multiple issues, including a malfunctioning room heater, unhelpful staff, and an overall negative attitude from the hotel personnel.

Heating Malfunction: Upon arrival, I discovered the room heater was not working, leaving the room uncomfortably cold despite winter weather conditions. Despite assurances from the staff, the issue remained unresolved throughout my stay, causing significant discomfort and impacting my overall experience.

Unhelpful Staff & Poor Communication: My attempts to address the heater problem were met with a lack of urgency and unhelpful responses from the reception staff. Communication was difficult due to apparent language barriers, further frustrating my efforts.

Rude & Unprofessional Behavior: Unfortunately, the negative attitude extended beyond the initial issue. The receptionist and staff displayed unhelpful and unprofessional behavior throughout my stay. This included a dismissive tone, lack of initiative to resolve issues, and an overall indifference to guest concerns.

Additional Concerns: My experience was further hampered by the hotel's remote location, inconvenient for accessing main attractions. While advertised amenities were mentioned, some were unavailable during my stay.

Recommendation: Due to the aforementioned issues, I cannot recommend Hotel Gulmarg House to other travelers. The lack of basic amenities, unresponsive staff, and unprofessional behavior significantly detracted from my stay. Consider alternative hotels in Gulmarg for a more comfortable and...

Stayed here for two nights on 20th and 21st March in the rooms 117 and 118.|This is located in Tanmarg, which is in the foothills of Gulmarg.|Even though the hotel looks nice there is a long list of issues:|1. No lift - this hotel is 5 floors and the steps are sometimes very steep. We were on the top floor and the restaurant was on the basement floor, close to 5 floors walking up and down after every meal.|2. No heating in their restaurant. The restaurant is pretty cold all the time.|3. Room Service -- the room service and management of this hotel is maintained by bunch of amateurs. They have no to very basic experience about hotel management. Worse they keep asking for Tips from after our very first breakfast. |4. Breakfast – Breakfast spread is very basic and they have lot of issues and delays while handling higher number of guests||Now coming to room issues:|1. Strange heating issues - even though they have AC based heaters they stopped working for both the night around 4 am in the morning. For one of the rooms the heater broke down on day 2 and a temporary portable heater had to be installed.|2. In one of the room the bathroom flush didn't work on day 2.|3. In room 118 one of the windows can’t be sealed, as a result whenever the bathroom door are closed or opened the window gets ajar silently behind the curtains making the room cold in the middle of the night.|4. For both rooms 117 and 118 the bathroom doors couldn't be locked from inside. The only way to be safe while using the bathroom is to sing out loudly! :)|5. Room 118 washbasin hot and cold water outlets are swapped. After wasting water for close to 20 mins, realized that hot water comes from where cold water is...