Emerald by INSA — Hotel in Karnataka

Will start with the basics. The pool wasn't the cleanest. Not bad but the good things stop here itself. The rooms seemed fine till one washroom had the toilet bowl discharge line spilling contents onto the bathroom floor. Not a new issue. Read it now on recent reviews as well.

Room no 2 had a water leakage through the floor pinning, a person had a shower inside and a lot of water leaked out into the bedroom soiling the additional mattress with water.

Site says 85mbps internet wifi. On inquiry came to know the wifi works only in one room, and the internet is not recharged so was pointless.

Site sits on a dead front cellular service wise. Vodafone didn't work. Airtel had its issues as well. Couldn't stream music for the most part.

Apparently 2 rooms have Air conditioning. AC unit is present but non operational. One room had a cooler which worked. The fan is insufficient in these months. I actually after a night with mosquitoes drove home to sleep for 2 hours and come back to property to pick up my stuff.

On call with owner it has to be one of the worst behaviours I've seen with a host .. call is happening at 1 am on a birthday party thing. Property lacks decent sanitation cz of those two washroom issues. Property has potential but mismanagement is the king here.

Thanks for ruining my sleep like that. It's not appreciated. Incase management has doubts.. I can upload videos and photos of issues mentioned. Thanks

Date of stay is 22...

We booked the place through airbnb one month back and the price quoted was very high. So we assumed that the place will be very well maintained. After arriving , we were asked to share the menu based on which the grocery would be bought and the food would be served accordingly. Soon after that we started getting the feel of the place, The property was NOT AT ALL maintained. Forget about decor, the paint on the wall was coming off at places due to seepage, the bedside table drawers were broken. the bathroom taps and rusted and not even working, the drain the bathroom were blocked, flush was broken, the latches broken , cigarette buds thrown, glass panes were broken for windows and doors. There was NO WIFI and AC, even though it was mentioned in the amenities provided and is very basic thing these days. in addition there was hardly any network and hence no internet connection and could hardly hear anyone on calls. The swimming pool was also not at all maintained. The only saving grace for the place was the food and hence given a star rating. The sad part is all these issues could have easily been fixed given the amount of money they are charging for the stay, but they didn't bother to do anything about it and that shows how much you care about your customers. Posting some pics to demonstrate the points...

Most horrendous place to be in. Badly maintained. They don’t provide you with any of the below: Towels, clean linen, ACs not working anywhere in the property, no mosquito coil, etc. Pool was dirty and murky!!! Staff was rude. Except for the cook who we pay extra to and we provide ration did a good job. Place is very very very badly maintained. Unhygienic and dirty kitchen, bathrooms, utensils, everything is dirty to the core! It’s a hub of mosquito breeding! Being with family and ignoring the surroundings was the only saving grace. Expensive stay without basic comforts. I will not recommend anyone to go with their families. I was going through other reviews where someone has complained about broken flush plate and the owner has apologised. BTW it’s...