SUVARNA SUITES — Hotel in Karnataka

Very crooked management by the hotel. We booked AC room through booking.com. At the time of check in at Suvarna Suites, they charged additional Rs 500 for AC charges. We showed the booking confirmation but the reception boy was adamant. I waited at the reception and talked to booking.xom customer care team and they they assured me to check in saying that they will refund me the additional amount charged by hotel and apologisee for my inconvenience caused by the hotel. As we were tired of travelling and child was crying, I proceeded with check in paying additional Rs 500 despite my anger and frustration. ||||Later, after two weeks, Mr Nagraj from Suvarna suites called me when booking.com customer care team intervened. He apologized for my poor experience saying that he will refund Rs 500 same day. Only thing he seemed worried was whether I posted any bad reviews.||||Now, it has been 2 weeks and I didn't receive any refund. I called Mr Nagraj multiple times and he keep ignoring my calls like a fraudster.||No way book...

I was travelling to Ooty from Hyderabad by road and while crossing Mysore i and my partner felt to take rest so we looked nearest hotel. This hotel was nearest to highway so we went and stayed. It was around 1-2am night and we woke the helping staff. He went to another person who was sleeping and without even noticing anything the sleeping person denied of room. Later we requested then he said something to helper and they agreed to give me room. Errors

1. They don’t have card payment option 2)They gave me AC room whose AC was not working, they said ki koi nhi 200 ts kam de dena.
2. No water or glass provided. 4)There wasn’t any towel in room.
3. Didn’t gave the checkout slip and recipient of payment.
4. They charged me 2000 but in same city i have stayed in millions time better hotel near palace area. Finally, Please Avoid going at night. You might be overcharged for totally worst experience. DO NOT...

Not up to OYO standards what they claim. Had not so good experience with untrained hotel room boys at reception who had lost room keys and made us wait for one hour when we returned in night 10.30pm. They have proper receptionist only during day time. The waiting area near reception had eaten plates and some old pillows which shows they still need to improve cleanliness and professionalism. No refrigerator and no dining area with parking facilities still under construction which they have falsely shown in the available facilities list. For the extra bed, they provided used bed sheets and used pillows that had stains all over. Still a long way for OYO to provide good facilities and consistent...