Hotel Kallely's Park Inn , Main Road, South Chalakudy, Thrissur Dist, Kerala — Hotel in Kerala

First about the room service. At night (not midnight) we asked for some cold drinks and we were shocked to hear from them that they are out of stock (!!!!). Just note that this is a bar Hotel. Then I requested them fresh juice and they did provide us the same. Next day while checking out they charged for the room service and we paid it through Google Pay. My money was deducted and they informed us that their machine was showing error. We told them to wait for a day and if it is not reflecting, then we will pay.

They called after 1 day and we paid them again. All together my account got debited twice. The worst part was I called them after paying the second time to acknowledge the receipt of the payment and they told me that someone would call me before 06:00 p.m. But that `never happened. We checked out from this Hotel on 19th Feb 2023 and today it is 26th.

Another thing is that before checking in, we specifically asked for parking space and they informed that it will be available. But we could find only roadside parking there. We parked in front of a nearby building with permission from the Hotel security ! Overall a third class...

We got a very bad experience from this hotel staffs. We have booked this a Deluxe AC Room via agoda.com and we reached there around 7.30pm. When we reached there they have informed that the booking was done only for one guest. So, we told the receiptionist that we required a double occupancy room. The he told us that the amount will be charged double of Rs. 1817.37/- that is Rs. 3634.74/- then we asked him to book the room because we were dead tired after back to back meetings. While booking my collegue I was just checked the price online then it showed me the price of two occupancy just Rs. 2,225/- with all the taxes. Then I showed him the rate mentioned in the agoda app's rate and asked why the difference he is charging from us. This made him upset and he lost his temper and he started blabbering.

By hearing his voice a 6 feel tall stout black fellow (looking like a gunda) came and made the situation worse without knowing the real scenario. His behaviour and talk didnt see a shore of solution and finally we decided to move to another hotel.

These people are very rude and cheating! I won't...

I have booked three bedrooms and we ordered food as well. Room and food was really great but the reception staffs wasn't that great. They made calculations mistakes and leading it to some drams. The boy who was there didn't know anything when I said I paid room rent in the time of check in he didn't understand and he insisted us to pay again. The explanation for that was if we paid they will return the money google pay or some other way. We showed the receipt and he said he need to ask other receptionist who was off on that day. We were in rush to catch train so we decided to agree with him in that moment. Later when they found their mistake they didn't inform us for a apology or taken any action to repay. I was forced to go there again and collected the money back. So poor management though. Don't even recommend Til the management change. Two stars are only for the...