Hotel Kottayam Grand — Hotel in Kerala

Hotel Kottayam Grand offers clean, cozy rooms with neat and tidy bathrooms and linen, providing a comfortable stay. However, the experience was marred by a disappointing food and beverage service. The rooftop bar experience was notably disorganized, with delays and confusion in fulfilling drink orders. Furthermore, the food took an extended time to be served, and the drink orders experienced significant delays.

Communication and coordination within the service team appeared to be lacking, and the overall experience reflected a clear need for better training and leadership. Additionally, an unwelcome interruption occurred when the room was knocked on, despite being marked as 'do not disturb,' disrupting the tranquility of the stay.

While the accommodation and cleanliness standards were commendable, the subpar food and beverage service, along with the evident lack of training and leadership, significantly impacted the overall experience. There is clear potential for improvement in the operational aspects of Hotel Kottayam Grand to ensure a more pleasant and seamless stay for...

We stayed here for 2 days to attend a wedding in Kottayam during the 1st week of Jan 2025. we had booked 3 rooms n we got it all together in a row. It’s a small 3 star hotel, & close to the city center (10 min drive)

The rooms are kinda small. so after adding an additional bed in one of the room, it was tight space.

The rooms looked really good, new n well designed. the washrooms had all good accessories n plenty of hot water in the rainfall shower. however deep cleaning & maintenance could be improved.

Rooms had split unit A/c which were all working. we also got an interconnected room, which was convenient for kids.

Breakfast is available at the restaurant which again was very well designed n maintained. however the food options are less. you have only 2 choices of main course n eggs with coffee/ tea. Though limited in option , it was good taste, & we could order more quantity.

overall good place to crash n...

I had an absolutely wonderful experience staying at Hotel Kottayam Grand! From the moment I stepped in, the cozy atmosphere made me feel right at home. The rooms were incredibly comfortable, clean, and well-maintained, with all the amenities I needed for a relaxing stay. The staff were friendly, attentive, and went above and beyond to ensure that everything was perfect. The hotel’s location was also great convenient, with easy access to nearby attractions. Whether you’re visiting for business or leisure, this place has everything you need for a stress free stay. I really loved how peaceful and inviting the entire hotel felt. The overall vibe was just so calming, and it was the perfect place to unwind. I will definitely be visiting again in the future and highly recommend it to anyone looking for a comfortable, welcoming place to...