FabHotel The Hastings Club — Hotel in Kolkata

Horrible Experience – Please Avoid at All Costs!

What you see in the photos is nothing like the reality. It’s a complete scam. Misleading Photos – The hotel looks huge and well-maintained in the pictures, but in reality, it’s just a single floor with tiny, suffocating rooms. You can barely breathe in there. Terrible Food – We paid for breakfast to be included, but they simply packed cheap food from a nearby shop (worth ₹20 at most) and charged us ₹100 per person. It’s absolutely unacceptable and disgusting. I have no words. Unprofessional FabHotel Agents – The agents like Mr. Piyush and Mr. Amit are completely clueless. Whatever they promise on call will never match what you get at the hotel. They’re inexperienced and have no idea how to handle anything. Rude and Unhelpful Staff – The hotel staff is extremely unprofessional. They refuse to help with anything and talk rudely all the time. Cash Scam – We paid for an extra bed, and instead of accepting UPI or card, they forced us to withdraw cash from a nearby ATM. This behavior is shady and unacceptable. Filthy Rooms – The rooms smell absolutely disgusting – like a public toilet. It’s unbearable.

If after reading this you still want to experience it yourself, go ahead – but don’t say you weren’t warned.

Final Note: I had heard good things about FabHotels, but this was by far the worst experience I’ve ever had. Untrained agents, pathetic staff, and a hotel that’s worse than...

Would have rated minus if that was an option. Extremely shabby and shady hotel. Not suitable for families. The room had spit marks on the walls, the bathroom stinked, and the sheets were used (had stains)!

They had to spray room freshener in the room before check-in to mask the foul smell, but that eventually weared off! I booked this for 2 nights because the rating on booking.com was above 8.

Details below: They took the full payment without showing the room They charged Rs 500 for checking in 2 hours early, though there were very few guests in the hotel. They wanted this payment in cash only! The other rooms that were occupied when I arrived got vacated by night. There was no family. This was concerning; I even saw junkies outside the hotel in the evening. As a woman travelling alone, it felt very unsafe. There was no proper security, too. The hotel reception staff were rude. When my friend arrived, they took her adhaar card and said, "Since you're going out, we will keep the card and return it when you're back. Meanwhile, we will scan it to register you. " We had to be persistent to get it back then and there. They laughed it off when I mentioned how bad their room hygiene was

Now I know why rooms were available here despite the last-minute requirement. No one wants to stay in such a shady place.

I CHECKED OUT the same day because of the experience. They didn't even...

Room Condition: 1/5 Despite booking a premium room, the overall condition was very poor. The first room I was shown had a terrible odor, and even among the three “premium” options shown to me, one was clearly below average—raising doubts about the quality of the rest.

Bed: 1/5 The bed quality was extremely disappointing for a premium room. It lacked comfort and felt neglected.

Bedsheet and Blankets: 1/5 The bedding was in poor condition and did not reflect the standards expected from a premium stay.

Bathroom: 5/5 The only saving grace was the bathroom—it was clean and the geyser worked perfectly.

Basic Amenities: 1/5 There were no basic amenities provided like a water bottle, comb, etc., which are generally expected, especially in a premium room.

Location: 5/5 The location was excellent and convenient.

Overall Experience: It seems the only benefit I got from booking a premium room was access to a clean bathroom. I can't imagine the condition of the standard rooms given this experience. The AC also wasn’t functioning properly initially but worked after room service set it to 16°C. Very disappointing...