Hotel O Grand Inn — Hotel in Mumbai

About the hotel||Hotel Grand Inn, Mumbai, invite the guests with warm hospitality and is designed to offer much-needed comfort. Guests can rediscover the pulse of the fast Mumbai city thanks to its vibrant and cosily designed rooms. In addition, provision of modern amenities ensures warmth and comfort.||Location:||Hotel Grand Inn is located opposite Seven Hills Hospital, Marol Maroshi road, Marol Andheri (E). Numerous attractive tourist spots are nearby including Juhu Beach, Mumbai (Approx. 8km) and Powai Lake (Approx. 5km). The tranquil Powai Lake is one of the few places of Mumbai where one can enjoy the serenity of nature far away from the busy life of the one of fastest cities of the world. At the vicinity, lies various luxurious hotels and eminent educational institutions. Other places that one can visit are Marine Drive, Nehru Planetarium and Haji Ali Dargah.Distance from Chhatrapati Shivaji International Airport: 7 km (approx.)Distance from Mumbai CST Railway Station: 29 km (approx.)Distance from Mumbai Central Railway Station: 26 km (approx.)||Hotel Features:||Guests are assured of a relaxed and memorable stay thanks to the hotels numerous amenities. Basic amenities include room service, 24-hour front desk, 24-hour room service, parking, travel desk, 24-hour security and doctor-on-call. Guests can also avail the facility of safety deposit lockers and get assistance for travel.||Rooms:||Rooms are well-furnished and exude warmth and comfort. Guests can either opt for a deluxe room or a super deluxe room for accommodation. Amenities available in these rooms include air conditioning, safe, telephone and...

I am seeing many reviews here talking about Grand Inn being excellent. However, I have travelled extensively and can vouch for what I am saying. We booked via Zo Rooms. They had mentioned in their T&Cs that - "Unmarried couples MAY not be allowed" which obviously means that it will happen in case there is something shady going on. We checked in (we were an unmarried couple and we were dating) - we had come to visit Mumbai - anything wrong with that? We showed our ID proofs and had good amount of luggage. We weren't doing anything shady there. The hotel staff refused to let us in at 10 PM and Zo Rooms didn't refund any money also for the 5 day booking. Zo Rooms should mention it clearly that "Unmarried couples WILL not be allowed". Don't make MAYBE statements on your website.||||Secondly, the actual hotel is pretty shoddy as compared to the photos that they have put up. Go check out for yourself and you will see that all the stale rooms, dirty corridors, peeling wallpapers have been concealed...

Disappointing Experience

I recently booked a two-night stay at this hotel through Agoda. My reservation included free breakfast, but upon arrival, the hotel denied this benefit, citing the discounted rate I received. As a customer, I expect booked amenities to be honored. The rooms, though clean, were too small, impacting my comfort.

Furthermore, I arrived at the hotel around 9 am, three hours before the official check-in time of 12 pm. Typically, if rooms are available, hotels accommodate early check-ins. There were numerous empty rooms, yet the hotel charged me an additional Rs 500 for early check-in, without providing a receipt for the charge.

Additionally, the hotel charges extra for water bottles, above the MRP. When I refused to pay, they offered the same water bottle for the MRP. A nearby pure vegetarian hotel provides a more...