Oyo flagship 82361 Black pearl residency — Hotel in North Zone

Extremely wrost experience! We booked 4 rooms in this place through Oyo and booking was confirmed also. We were 4 families including kids and infants, were traveling since 7 - 8 hours through roadways. We reached here in the morning. After reaching, the guy in the reception, said they can't provide the rooms as rooms are not available. We had shown our booking confirmation but he did not agree. He said, if we want rooms then we need to pay double price for the same booking which doesn't make any sense (1. Why should we pay double price for the same rooms which we booked in prior. 2. He was saying rooms were unavailable then how he was confirming on the double price for the same rooms). We contacted to Oyo customer care and informed about the issue we were facing. The customer care wanted to speak to receptionist but he denied speaking with customer care very arrogantly. We tried requesting him that we have families and kids and they all are very tired but he did not agree. His body language was so arrogant that we understood he will not ready. We had to hunt down another space for taking rest and...

I have used OYO rooms before and it used to be very good, but this facility is really horrible, i request both families or bachelors please don't use this facility and risk your life. i have been here last week and there are some malayale bachelors sitting in the front desk and they are so arrogant and behaving as if they own the property, next the room is in pathetic condition, please see the photos i posted here, the bathroom was stinking and when i turned the tap and touched the water, there is electricity and i got a shock, not sure about the quality of the water, my whole body was looking white, water is not draining from the bathroom, A/C is not at all clean, i don't believe how OYO is having tie-up with such facilities and spoiling their reputation.

My sincere request to all, please don't book rooms here, the photos given in google is not true, thats why i have taken some photos for other to view the...

Sorry guys I take my Words and 5 Star Back ,Oyo and The Hotel People's are Going Alot of issues with Price they are getting in Booking,I Booked A Room For 2Days when I arrive at hotel they Denied Give Me Rooms ,by Giving Excuses of Room Going Under maintenance, u can't Can't Believe What Happened next ,in Front of me they Allowed other Couple to check in Who Come After me ,here the Intresting Part They Recommend Not To Book Through Oyo come at Straight to Booking because they Not get enough Paid , now Oyo Decide to give me DIFFERENT Location room which is Very very far , Guys Don't do the Mistake I did You Only Gonna Suffer ,Trust me ,I'm a Genuine Oyo Customer And This Is The worst Experience I ever Experienced. If you Want Specific this Hotel I recommend ask Directly...