Extremely Unhygienic and Unprofessional Experience.. My stay at this hotel was a complete nightmare. We arrived for check-in at midnight (12 a.m.), but the manager, whose name was either Rajesh or Rakesh, was highly unprofessional. He claimed he hadn’t received any mail or booking confirmation from MMT. We were made to wait until 1:30 a.m., and only by 2:30 a.m. were we given a room—which turned out to be extremely unhygienic.
The toilet was filthy, with red stains and completely unwashed. The mattress was placed right next to the toilet, making it very uncomfortable. The bedsheets were unwashed, often missing, and they used single-bed sheets on a double bed. I had also paid for an extra bed, but all they provided was a mattress, which they placed on the floor beside the toilet.
When we asked for a new room or an upgrade, offering to pay extra money, the manager kept demanding more and more money each time we agreed, showing no professionalism or honesty.
The lack of cleanliness, comfort, and ethical behavior by the staff and management makes this hotel the worst experience I’ve ever had. I strongly advise avoiding this...
Read moreStaff and Service: The staff is known for being friendly, courteous, and supportive. Location: The hotel's proximity to a government hospital is a major plus, but some guests have noted that the area lacks hygiene and dining options. "Excellent stay. Good service. Nice location." "Fantastic experience. Very friendly and courteous staff." "Good room and supportive staff. Neat and clean room, clean bathrooms.
Overall, Hotel Utsav Inn seems like a good option for those looking for a comfortable stay in Kota, especially considering its convenient location and friendly staff. However, guests should be aware of potential...
Read moreI recently stayed at UtsavInn and had an exceptional experience. From the moment I arrived, the staff was welcoming, friendly, and went above and beyond to ensure my comfort. The room was spotless, well-equipped, and had a beautiful view. The hotel's amenities, including the were top-notch and made my stay even more enjoyable. The location is perfect, with easy access to local attractions and dining options. Overall, Utsavinn exceeded my expectations, and I would highly recommend it to anyone looking for a comfortable and...
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