Bell Hotels — Hotel in Tamil Nadu

Unethical Pricing Practice – Extremely Disappointed

I had booked rooms at Bell Hotel and paid an advance to confirm my reservation. Shockingly, after the payment, the hotel increased the room rates and demanded I pay the higher price to keep my booking. This is completely unprofessional and unacceptable. Once a booking is confirmed and advance is taken, the price should be honored.

This kind of bait-and-switch tactic not only reflects poor business ethics but also causes unnecessary stress and inconvenience to guests. I urge future travelers to be cautious while booking here – your confirmed rate may not be respected. Totally disappointed with the lack of transparency and integrity. I strongly urge anyone considering a stay here to think twice — your booking may not be safe, even after payment.

Totally unacceptable. I will be pursuing this further with consumer protection authorities.

Update: (03/06/2025)

I appreciate your prompt reply and the strong words about transparency and honoring confirmed bookings. However, I visited in person after your response, expecting resolution based on your own stated policy — that bookings made before a tariff revision would be honored at the original rate.

Unfortunately, this was not the case. Despite showing proof of my prior booking and payment, your staff insisted on charging the revised, higher tariff. This directly contradicts your official response and clearly shows that your assurances are not upheld in practice.

This is not a communication issue — it's a policy enforcement failure. It's extremely disappointing to see a business publicly claim integrity and transparency, then act in complete violation of those principles when dealing with actual guests.

Your reply was nothing more than damage control. The reality is: your staff refused to honor a confirmed rate, even after I brought your response to their attention.

I will now be escalating this matter to consumer protection authorities, as this constitutes a clear case of unethical business practice. I also encourage potential guests to be very cautious — a confirmed booking and payment are apparently not enough to secure your reservation at...

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