Stay away from this !!! I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. The service I received was among the worst in my life. Both the reception staff and the service personnel were unprofessional and unhelpful. It's puzzling how this hotel continues to receive bookings, which might be solely due to its location.
I requested the toilet to be cleaned as there were visible stains, but I was told that it was normal and nothing could be done. When I asked for normal drinking water, I was directed to a 20-liter bottle without a cap and was asked to fill my own bottle. I eventually had to purchase bottled water from the hotel.
Additionally, I requested towels and toiletries on the first day, and despite multiple follow-ups, I only received them the next day. The only professional staff member I encountered was the lady receptionist, but overall, the service was...
Read moreThe hotel is new and is yet establish properly. Housekeeping needs improvement. Catering is nonexistent. There is open drain in front of the hotel and the horrible stench permeates even into the rooms. They insist on guest to pay the entire amount of room rent upfront and refuse to return the excess amount when the guest vacates early. This happened during Kumbh Mela time when the demand for rooms very large. They went on to make money by allowing people to sleep in unfinished rooms by taking as much as ₹5k per...
Read moreStayed here last night they. World’s worst hospitality service they have provided. There was short circuit happened in the room when we were not in the room after that there was no light in the room and washroom was like hell. We had to call the police because of the behaviour of staff. They said to stay in the room and adjust for night.
Egoistic staff. They are doing this because they know that they will get guest in kumbh mela. At the time of exit he said...
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