OYO Prantik Guest House — Hotel in West Bengal

Hotel is located on busy Jessore road. We were allotted a corner room on 4th floor with view of adjacent Jessore Road from window. Lift is available. The room was spacious and fitted with double bed, AC, celling fan, small TV, wardrobe, chair etc. However, AC was not working, wardrobe had bad smell, bed and bedding were of average standard. In short, the room and fixture & furniture’s were tolerably maintained. Geyser was fitted in washroom, however the standard and cleanliness of the washroom was not up to the mark, may be just okayish, and just did the job, Location of the hotel is perfect, on the busy Jessore road and hence public transport is available on hotel’s door step. Hotel is also surrounded by nearby café and restaurants, Boho the Sky café is situated on the top floor of the hotel, star mall is at walking distance. Overall a reasonable option for budget stay at no-frill hotel with certain...

Had an extremely bad experience with this place... In booking the place online, few months ahead, they confirm booking through Oyo... On the date of check in they say that they had cancelled the contract with Oyo.. unable to do anything much at the last minute we booked the place... No light in bathroom... No sufficient lights in rooms, one side is always in darkness... Breakfast quality is below average... Washrooms are dirty... No supply of water bottles, they fill up Bisleri bottles and give in rooms... Lift is sticky and stops midway itself... No landline phone to contact reception or room service... We started 3 days, they never came for room service or chasing until we got angry n refused to make final payment... Water drips off the ac... I had no choice but to book this as I had a wedding to attend in...

Such a bad experience. I booked this through oyo, while check-in the manager said although a room has been booked in my name yet there is no availability. On asking when I'll be available, he said "no idea". Few minutes later he says I've to pay more to get a room and that Oyo's low tariff is not profitable! I could see he was stressed but that doesn't excuse the loud voice and the rude behavior. He surely has no sense about how to receive guests or be polite or to run a business for...