Hotel Horison Ciledug — Hotel in Jakarta

I have stayed at Horison Ciledug twice and left with severe food poisoning both times.

The first time I thought it must have been caused by street food. On my last visit I ate no street food and so my suspicion falls firmly with the hotel.

In addition to falling ill on both my visits here I must say that customer service is hit and miss at best.

On my last morning I needed medical attention. Their in room hand book specifies that they will assist with same. What actually happened was they called 2 hospitals, said no doctors were available and that was the extent of their help. They did not say when a doctor would be available for offer any other direction or help.

A visiting doctor was booked via another service. To my surprise, despite seeing a doctor wearing scrubs, announce why they were there and then visit guest, no contact was made by the hot to ascertain the health of said guest or get a situation update.

When the doctor said I had to have something to eat prior to taking medicine the restaurant would not let bread to be taken out of the restaurant. They insisted on taking the bread too my room. This took them over 20 minutes despite being told it was essential due to circumstances previously explained.

Upon checking out from the hotel (I went to stay somewhere else) I was incredibly thirsty and craving a cold sweet drink due to dehydration brought on by the food poisoning. I asked the cafe bar in the foyer for a cold sprite. 10 minutes later I was told they had to Sprite but I could have coke. I agreed for a coke. 5 minutes later I was told no coke, only soda water. This sums up the Horison. All promises and no delivery.

A quality hotel is more than shiny tiles and a smiling doorman. It is well trained personnel, taking an interest in guest welfare and...

Cleanliness is satisfactory, but there's room for improvement in the quality control of the linen to ensure a spotless condition before being handed over to guests.The staff are friendly and helpful. Despite the hotel being full on the first day, they accommodated my room preference on the second day. However, there seems to be a new security team who are adequate, but we miss the friendliness and helpfulness of the previous team.The food is decent, and the kids enjoyed the in-house Horisteak, although it's a bit pricey. Nearby the lobby, there's an "Ankringan" with more affordable options, which we found classy and convenient.The ambiance is pleasant, especially with the refreshing scent of lemongrass in the lobby. The welcome drink and snack are satisfactory.Parking was a bit congested due to the public holiday during Hari Raya, but the security team was helpful in assisting us.Regarding amenities, we have a couple of suggestions for improvement. Firstly, the towels need to be replaced consistently. We received new, thick towels on the first day, but subsequent days provided us with the same old towels similar to the ones we reported two months ago (they informed us it's under management preparation for replacement). Secondly, it would be great if bath foam with a Saga scent and shampoo with a peppermint scent were provided, as they would complement the lemongrass ambiance of the hotel and provide a more luxurious feeling. The current shampoo and bath foam are not matching the ambiance...

I recently stayed at Hotel Horison Ciledug in Jakarta, Indonesia. I was pleasantly surprised by the hotel's clean, comfortable rooms, excellent service, and convenient location.

The rooms are spacious and well-appointed, with large beds, plush bedding, and modern amenities such as air conditioning, cable TV, and free Wi-Fi. The bathrooms are also spacious and clean, with large walk-in showers and separate bathtubs.

The hotel's staff is friendly and helpful, and they are always willing to go the extra mile to make sure that guests have a comfortable stay. The hotel's concierge can help guests with everything from booking tours and restaurants to arranging transportation.

The hotel is located in a convenient location, just a short drive from the Soekarno-Hatta International Airport and the city center. There are also a number of restaurants, shops, and attractions within walking distance of the hotel.

Overall, I had a great experience at Hotel Horison Ciledug. The hotel is a great option for business travelers or leisure...