Nuanza Hotel & Convention — Hotel in Kabupaten Bekasi

I recently had the pleasure of staying at the Nuanza Hotel and I am compelled to share the outstanding experience I had during my stay. The exceptional service from the staff at the reception, the delightful dining experience at AJ Brandon restaurant on Level 5, and the meticulous housekeeping service exceeded my expectations. Moreover, the hotel's reputation as a venue for functions, conventions, and weddings adds another layer of appeal to this establishment.

First and foremost, the reception staff displayed unparalleled professionalism and warmth from the moment I walked through the door. They were not only efficient in handling my check-in but also went above and beyond to ensure that all my needs were met throughout my stay. Their friendly demeanour and willingness to assist truly set the tone for my visit. Thank you Riska for attentively handling my receipts and deliveries.

On Level 5, the AJ Brandon restaurant left a good impression with its expansive menu and pleasant service. The variety of dishes offered is impressive, and I had the pleasure of sampling many of them during my stay. The culinary experience was generally good. I must commend the restaurant staff (Sawal, Atika, Roro, Ani), for their attentiveness and commitment to providing a memorable dining experience.

While most of the dishes met or exceeded expectations, I did encounter the occasional issue with cold vegetables on one or two occasions. However, I must emphasize that the staff handled the situation promptly and professionally.

The housekeeping staff at Nuanza Hotel deserves special recognition for their meticulous attention to detail. The cleanliness and orderliness of my room throughout my stay was truly commendable, creating a comfortable and welcoming environment.

During my stay, I couldn't help but notice that Nuanza Hotel is a popular choice for various events, and it's easy to see why. The attention to detail and the effort put into making the setting very beautiful for functions, conventions, and weddings are truly remarkable. The hotel seems to have mastered the art of creating an ambiance that is both elegant and welcoming, making it an ideal choice for special occasions.

Overall, my experience at Nuanza Hotel was very good, thanks to the outstanding efforts of the reception, restaurant, and housekeeping staff. I will undoubtedly look forward to returning to Nuanza Hotel for future visits and will recommend it to others seeking a first-rate...

A Disgrace to the Hospitality Industry Certainly.

My recent experience at this Nuanza Hotel Cikarang was, without exaggeration, one of the most disappointing encounters I have ever had with any purported "four-star" or "five-star" hotel. The management's practices are not merely poor—they are egregiously exploitative.

First, I was astounded to learn that a minor stain on the blanket—clearly removable through standard laundering—incurred an immediate financial penalty. Rather than exercising reasonable discretion or attempting routine cleaning, the management opted to monetize the situation. This is not hospitality; this is predatory conduct.

Adding insult to injury, we were informed that requesting an additional blanket—a basic amenity in virtually any reputable lodging—required an extra fee. Moreover, even young children, who did not partake in the breakfast buffet, were still invoiced as if they had. These blanket charges (pun intended) for non-consumed services reflect a deliberate strategy to extract every possible rupiah from guests, regardless of fairness, proportionality, or ethical norms.

Such policies not only breach the fundamental principles of good faith in consumer contracts but may also raise issues under unfair business practice provisions in consumer protection law. The notion of value exchange in hospitality has been distorted here into a transactional abyss devoid of genuine service.

The overall impression is that the ownership and management are operating from a scarcity mindset, attempting to recoup operational costs by nickel-and-diming guests for basic services—an approach wholly inconsistent with the standards expected of a high-star hotel classification. If you cannot afford to run a hotel, do not attempt to operate one under the pretense of luxury while burdening guests with undisclosed or unreasonable charges.

This Nuanza Hotel Cikarang is unworthy of its rating and certainly does not merit repeat patronage. I will never return, and I strongly caution others against booking here unless they are prepared to pay for every breath they take.

I WILL NEVER RECOMMEND THIS HOTEL TO MY CIRCLE, MY FAMILIES AND FRIENDS. THE POWER OF...

A Disgrace to the Hospitality Industry – Commercial Exploitation Masquerading as Service||||My recent experience at Nuanza Hotel Cikarang was, without exaggeration, one of the most disappointing encounters I have ever had with any purported "four-star" or "five-star" hotel. The management's practices are not merely poor—they are egregiously exploitative.||||First, I was astounded to learn that a minor stain on the blanket—clearly removable through standard laundering—incurred an immediate financial penalty. Rather than exercising reasonable discretion or attempting routine cleaning, the management opted to monetize the situation. This is not hospitality; this is predatory conduct.||||Adding insult to injury, we were informed that requesting an additional blanket—a basic amenity in virtually any reputable lodging—required an extra fee. Moreover, even young children, who did not partake in the breakfast buffet, were still invoiced as if they had. These blanket charges (pun intended) for non-consumed services reflect a deliberate strategy to extract every possible rupiah from guests, regardless of fairness, proportionality, or ethical norms.||||Such policies not only breach the fundamental principles of good faith in consumer contracts but may also raise issues under unfair business practice provisions in consumer protection law. The notion of value exchange in hospitality has been distorted here into a transactional abyss devoid of genuine service.||||The overall impression is that the ownership and management are operating from a scarcity mindset, attempting to recoup operational costs by nickel-and-diming guests for basic services—an approach wholly inconsistent with the standards expected of a high-star hotel classification. If you cannot afford to run a hotel, do not attempt to operate one under the pretense of luxury while burdening guests with undisclosed or unreasonable charges.||||This Nuanza Hotel Cikarang is unworthy of its rating and certainly does not merit repeat patronage. I will never return, and I strongly caution others against booking here unless they are prepared to pay for every...