FM7 Resort Hotel Jakarta Airport — Hotel in Tangerang

day 6 of 10 days quarantine Our tired bums were picked up at the airport at midnight with a big smile & helpful assistance (including escorting my husband to buy water outside because we must wait for 2 more hours for the PCR test result). The service is awesome, the staff are super friendly (I missed this from a lot of hotels around the world) & very accommodating. Some of them speak limited English, so if you are not an Indonesian speaker, do use basic vocabularies and try to speak clear & slow. Check-in was smooth, our giant suitcases were delivered to our room. The deluxe plus room is very spacious, clean, and comfortable. The floor to ceiling glass window provides awesome lighting during the day, there's also plenty of lighting in the room (unlike the shabby motels in the US with the same price). Our view is half vegetation & half concrete, but who cares.. we're in quarantine. Amenities are great. AC is cool, love the big bath tub & how fast the water gets hot, the laundry smells good too. A yummy sandwich was delivered to our room as our very first meal (it was around 2.30am). So far the food is never disappointing - the only sin they did was putting ketchup on the gyoza. The day to day menu is vary, not boring at all. We ordered several times from the room service menu as well. Everything is freshly made, including fruit juice & vegan (bean based) milk 😋 FYI, I'm pretty picky eater, I usually call just to ask what the next meal will be. I'd give 7 stars but 2 stars are gone because the wifi is up & down, and there are very few international TV channels - these are the main source of our entertainment during a long quarantine 🥲 Overall, I am very pleased! I would come back not for quarantine, when everything is back open (gym, spa, pool, sky...

(Problems solved)

❌ So so food

❌ Bad location in industrial area in Tangerang, bad roads if you are not passing thru the highway, nothing to see around.

❌ Deposit is around CAD50, too many additional service cost for cafe or restaurant, why not added in the price all over? 10% jeez.

❌ This hotel isn't budget-friendly, so better you take this hotel if you really want to have full of relax day before big travel, so you dont need to get out around polluted city of Jakarta.

✅ Great spa service I've ever had. Worth the money for CAD50 (body scrub + milk bath). Definitely got many kind of welcome drink.

✅ Great pool service (locker, shower, amenities, towel, sandals, sauna/steam, jacuzzi)

✅ Great gym, many kind choices. Even can rent some stuff. My husband loves it.

✅ Room is great. Full amenities, clean, big space, tv, table, big mirror, big windows, soundproof.

✅ Orbis tower: Kids-friendly, wheelchair-friendly, family-friendly, couple-friendly. Love the lobby so much, looks so aesthetic.

✅ I guess most of staffs have improved their services that they become more polite, friendly and helpful.

✅ Great lounge sky bar. Lovely sunset, can see the planes, lovely place to chill.

✅ Everything is here: spa, salon, pool, sauna, gym, stores, bar, karaoke. Awesome.

Thanks a lot to my husband that brought me here to spent our last honeymoon days. Love him and love this hotel.

Conclusion: come back or no? Yes definitely...

So disappointed we booked this place for our last night after 5 months of wonderful travelling! We decided to pay a lot more than we had been for our final night as a little luxury to ourselves. But this place was on of the worst places we’ve stayed. The facilities are incredible and the rooms of beautiful but it took us over half an hour to check in and that was without queuing! They told us we had to pay a 300,000 deposit but that it could only be done via cash or credit card. We asked if we could use debit but they said it would charge us 5% which we wouldn’t get back and they would refund us the deposit via rupiah. We were leaving the next morning early & had no use for rupiah. This was an unexpected expense & hassle we weren’t told when booking.

We thought we had a nice breakfast included but they said we had to leave 3hrs before our flight meaning they would only give us rice or an egg sandwich.

We were told we couldn’t enter the fitness centre without a mask so had to walk back to our room which was quite far to then go in and see no one had masks.

We paid for a double non smoking room but we’re given a smoking room so the place stank!

So so disappointed after the long journey that we paid so much for so little customer care and a stupid amount of hassle. There is no need for a check in to...