Blue Mercury Hotel — Hotel in Erbil Central Subdistrict

I usually go through ratings before I decide on where to stay. This was last minute, hence didn't have time to check reviews. However, looking at 3-star ranking, I thought experience of staying there shouldn't be that bad. It was worse experience ever.

Starting from basics - the room - bath towels had so many hair which is disgusting to begin with. Shower faucet didn't work properly at all. After complaining about both of them, they took it very casually and didn't change the faucet until next day nor they offered to change my room.

Next day I asked for a manager to do something about it. Manager appeared to be highly insensitive unprofessional. He didn't care to do anything about it. More so, he claimed that everything has been fixed in my room. I asked him to come check everything by himself.

He did. More so, when he witnessed nothing is done yet, I told him this is not the way to run any hotel, forget being a 3-star ranking. Instead of offering me anything, he fought with me and asked me to leave the hotel by taking away my room key.

This is the kind of manager Blue Mercury has hired support client services who literally tells his workers to ask for money for any room service. Never again Blue Mercury, very bad experience in Erbil...

Functional, relatively clean hotel – I’ll give it 3-stars by Dubai standards. Surprisingly good Internet connection. Speedy check-in/out. Some of the bathrooms can be a little stinky but the hotel will change if occupancy allows. Breakfast is decent but gets really boring if you spend time there; the same restaurant serves lunch and dinner – not good, unadvisable especially as there are some really good restaurants within walking distance of the hotel, most notably Samad (http://www.tripadvisor.com/Restaurant_Review-g659505-d4219538-Reviews-Samad_Restaurant-Erbil_Erbil_Province.html) – take a left as you exit hotel and Samad is within a few minutes’ walk. Laundry tends to be a little slow and expensive. Evenings can be extremely boring as there’s absolutely nothing to do except sit in the lounge downstairs and stare at the other guests. But all-in-all a decent...

خدمة زززززفت وماانصح حدا فيه ابدااا من امستردام لاربيل وتشرشحنا عندن الحمد لله 👎🏻 Worst hotel experience I’ve ever had! The booking clearly stated that Wi-Fi was available, and I specifically told the staff that I needed it for work. But when I got to the room, there was absolutely no internet signal at all.

When I asked about it, the response was extremely rude and unprofessional. Instead of trying to solve the issue, the staff member just said, “This is what we have, deal with it.” He made it seem like I was lying, and even blamed the issue on my phone and laptop!

Terrible customer service, zero accountability, and no respect whatsoever.

I wouldn’t recommend this hotel to anyone. Literally the worst service, worst attitude, and worst...