מלון לאונרדו אין ים המלח - Leonardo Inn Hotel — Hotel in Tamar Regional Council

This must have been the worst hotel we have been to in Israel. The mere fact that we have cut short our seven prepaid nights to three, without even bothering to be compensated says it all. The shabby room with a miniature balcony, the dirty sofa which was never cleaned, the shower stall curtain with missing pins, and the tiny showerhead the size of a fist were enough to put anyone down. If you add to it the closet sliding door which was always stuck and the list of TV channels that weren't synchronized with the actual ones gives some idea about the room. Oh, sorry, forgot to mention the oversized "mini" fridge which took a large part of the adjacent writing desk, and the AC controls which couldn't regulate the room freezing temperatures when it was on. And if you think that the room was bad enough it paled compared to the dining room. The chaotic scenes there of hoards of people, children, baby strollers, waiters, and cleaning ladies, all at the same time, in addition to the level of noise, can't be described. The worst part, aside from the dull and tasteless food served regularly, in abundance, but without any appeal, is the hotel's staff routine of clearing the food left on the used plates by the guests into bins right in front of the diners, a disgusting method which hasn't seen in any other hotel. In short, every meal became a small nightmare. Apparently, the hotel promoted as an "all-inclusive" has a certain appeal to people who don't care for anything but a lot of food, no matter how it is prepared, presented, or served. The staff itself is mostly untrained, and quite rude at times, and on certain occasions that we have approached the shift managers, the response was ignorant or dismissive. So to sum up- poor rooms, lousy service, awful food in crowded, noisy, and disgusting dining rooms three times a day, and ignorant management. Definitely the worst hotel we were unlucky to stay in almost anywhere. Sorry, there is one thing that is good in this hotel, but nothing to do with the people that run it- its location, right on the waterfront. Consolation of...

Google review summary 3.9 Good 1,932 reviews Reviews Search reviews People often mention

Nichole A 1/5 3 weeks ago on Google Terrible all around. Staff was extremely rude from the start at checkin and did not follow Covid protocols. The woman working the front desk should really be retrained in customer service. She was very unhelpful, arrogant and condescending. When I asked if masks were y the employee said “I’m not working yet” as the reason why he wasn’t wearing a mask. The rooms were outdated and dirty. See stained furniture picture and the disgusting water kettle left with old water in it. Bed only had 1 flat sheet covering the mattress and it did not stay on. Other furniture is rusted and scratched. Stains on the carpet and on the mattress. Overall this place was a waste of time and money. The pictures on their website must be at least 10 years old. Response from the owner 2 hours ago Greetings,

We thank you for choosing to stay at the Leonardo Inn Dead Sea Hotel, we were sorry to read that the hospitality experience at the hotel did not meet your expectations, your forests were transferred to the hotel management for improved service, we will be happy to see you again in the future.

Rashad Khazen 1/5 a month ago on Google I Have been in more than 43 countries and 100 hotels, this hotel wins the titel: the worse hotel in the world 1: the service is unbearable in the best scenario The food is disgusting and not eatable The hotel is very dirty The shower was broken The view is ugly The price is ultra expensive for noting It's a place where you send someone you hate to have a vacation in it It unfortunately destroyed my point of view of...

We left as soon as we could upon arrival; our rooms uninhabitable. Disappointed by the false misrepresentation in this hotel’s advertising. |Customer service even worse and not dealing with any of this complaint appropriately. ||1. Cockroaches in the room, coming out continuously from their source as nothing could stop it it was that bad. See photos of this. ||2. Leaking, cracked, snapped and falling off the wall air conditioning. See photos. Leaked onto a bed made for my child, staff just changed the bedding and expected him to sleep on that. ||3. Extremely dangerous electrics and high voltage exposure. Leaking light outside our room, high voltage unit exposed on balcony and another dodgy one behind tv. Fire alarm not screwed on properly and dangling, who knows if it even works. ||4. Generally filthy and poor maintenance throughout. ||5. Music way too loud in lobby and pool area, and staff could not care to turn it down one bit for anyone let alone my deaf son who hears through cochlear implants which can’t cope pleasantly with this kind of unnecessary noise. ||6. Very loud at night for a few hours around 2-5am, while sewage collection takes place. Can’t sleep then. ||7. Non smoking policy not enforced. ||Avoid this hotel at all costs. It looks nothing like the hotel’s advertising, and their customer service is as good as...