Villa degli Angeli — Hotel in Castel Gandolfo

Worst Customer Experience

This hotel has a fantastic view over the lake. However, sadly that is were the good experience stop.

We received room 421 and experienced one of the most filthiest rooms:

No Wi-Fi in this part of the hotel. After asking staff at reception to reboot the router, it did not solve the problem.  The feedback was, there is nothing we can do about it

The bar fridge in the room does not work.

The shower drain is clogged. Shower overflows (See photo)

The shower head is also clogged and water almost just drips out. The hand shower pipe connection is lose and one has to hold it in place to stay connected

The toilet seat is lose (see photo)

Long strain of dark hair is still attached to the bathroom tiles. Most likely from a prior guest or cleaner (See photo)

Bloodstain on the wall. Which according to reception could be as a result of a prior guest killing a mosquito....(but they don’t offer to clean it)

Dust and hair on the floor - room has not been cleaned in a while

Some electrical plugs are broken and have missing buttons, not to mention the dirt around them (see photo)

The telephone looks like something that was used on the titanic.  The screen is broken and it has not been wiped down or cleaned in years. (see photo)

The bed side lamps are almost falling out of their wall sockets (see photo)

Mould accumulated on the wall and roof with paint lifting from the wall already. (see photo)

This room is filthy and was not cleaned before checking guests in. After making management aware of the issues, nothing was done about it.

They never offered to clean the room or give us another room.

They do not care about their guests. Blood stains on walls and other filth does not bother them

There are better places to stay – avoid this hotel at all cost. It is dated and the...

This hotel has a fantastic view over the lake. However, sadly that is were the good experience stop. ||We received room 421 and experienced one of the most filthiest rooms: ||No Wi-Fi in this part of the hotel. After asking staff at reception to reboot the router, it did not solve the problem.  The feedback was, there is nothing we can do about it||The bar fridge in the room does not work. ||The shower drain is clogged. Shower overflows (See photo) ||The shower head is also clogged and water almost just drips out. The hand shower pipe connection is lose and one has to hold it in place to stay connected||The toilet seat is lose (see photo) ||Long strain of dark hair is still attached to the bathroom tiles. Most likely from a prior guest or cleaner (See photo) ||Bloodstain on the wall. Which according to reception could be as a result of a prior guest killing a mosquito....(but they don’t offer to clean it)||Dust and hair on the floor - room has not been cleaned in a while ||Some electrical plugs are broken and have missing buttons, not to mention the dirt around them (see photo)||The telephone looks like something that was used on the titanic.  The screen is broken and it has not been wiped down or cleaned in years. (see photo) ||The bed side lamps are almost falling out of their wall sockets (see photo) ||Mould accumulated on the wall and roof with paint lifting from the wall already. (see photo)||This room is filthy and was not cleaned before checking guests in. After making management aware of the issues, nothing was done about it. ||They never offered to clean the room or give us another room.|| |They do not care about their guests. Blood stains on walls and other filth does not bother them||There are better places to stay – avoid this hotel at all cost. It is dated and the...

We were here at the start of the Low season (late October 2019). This very large facility is basically a banquet hall overlooking the spectacular Lake (Lago) Albano. The facility drive is off the main road as you ascend to the main entrance where there is a electronic gate.||||The reception person was very hospitable and we found out room overlooking the lake at night. The room is antiquated but clean and maintained well enough.As in most older facilities there is a slight lack of electronic outlets but we managed well enough.||||The area was very quiet and very pleasant. I can only imagine what goes on here in the summer. There was a wedding banquet held there while we were there. I got the impression that there were 4 other couples in the hotel.||||We decided to eat dinner there as we were very tired. We were 2 of 3 customers in the dining room, upstairs. The waiter was superb, the meal? So, so. Maybe it is because they had just opened at half past 7PM. I ordered an Entrecote steak, my wife ordered a seafood pasta. Both were"reasonable", that is, nothing special. I also noticed that the seafood bits (octopus, calamari, shrimps and mussels were just barely cooked. I d not know if this was a Chef error or, that in this region they eat it just barely cooked. Anybody?||||The night was very pleasant and the next morning's breakfast was also, very nice. This meal was better (and cheaper) than the previous night's meal. ||||The staff were very nice and very friendly, no complaints there.||||All and all a very pleasant stay and we recommend...