Mercure Petriolo Siena Terme Spa Hotel — Hotel in Civitella Paganico

Reason for choosing this place was only because it was close to the following day’s commitment our son had for his football stage about 30km from here in the hills between Grosseto and Siena.|Unfortunately we really do not think to be returning again. No quality for the price paid.|This place seems to be coping only by the goodwill, kindness and efficiency of LUNA, the gentle head of the Wellness, I really thank for all her cooperation and understanding.|We got lost upon arrival as the gps had no signal and wondered through the hills for at least 20-30 minutes. The Resort is accessible by car from the main road direction Siena just off the exit Pari you find it on your right. Otherwise you just go round in circles. |Fortunately we were given superior rooms overlooking the hills and all have double glazing if not it would be like being right on the motorway instead of being literally below it! |Reception/Reservations/Front office and catering do not comunicate amongst departments so no communication flow and coordination.|We were given our second room for the boys at two different floors, after complaint we had to wait for room change to discover later on going to bed that our youngest was given a smaller “extra” bed instead of a proper single bed with proper complete bedding, not as the rest of the beds...!|The Spa is ok, even though loud guests spoilt the relaxing mood. The lifeguard comes and goes, was never there really overlooking.|At the restaurant we arrived and asked for our table, they were not even aware of our reservation nor of our name or that we were guests of the hotel. We took at table behind the staff access instead of being by the staircase! Most of the staff on duty had arrived that same day for the first time. Service is poor and menu was not satisfactory, very bad cinghiale in salmi con polenta tartufata (dried meat and dried out polenta brick that felt liked a nail buffer!). Cannot have four star prices for such bad quality. We even had to ask to put the Franciacorta bottle in the freezer to reach a reasonable cold temperature!|Spacious rooms and pleasant marble bathrooms, even though minibar is not equipped, no glasses, no pen and paper. Water in shower is really not up to standard, water does not flow down basin and tub unless you completely remove tap.|Buffet Breakfast was really average nothing special at all.|Cleared rooms and had a last massage at 11.00, then checkout.|Auspico la proprietà possa prendere in mano la situazione per far gestire il resort all’altezza di quello che...

Stayed in the hotel for 3 nights.

Hotel have nice facilities, such as internal pool, steaming room, external pool with a nice view, sauna (was not operating well while I was there despite was open was just not hot enough), thermal bath.

The hotel location is nice just there is nothing around besides the little Vila Pari which worth to go down to visit so you can eat some good local food. Plus is located for about 25min driving from Sienna and others hidden gems. If you do not have car the hotel might not be a good call for you.

Beautiful hotel, but there was a lack of staff with good English(which only could be spoken by receptionist) no fountain available to guests get water!!! Had to ask in the restaurant to top up my bottle of water and the lady could not speak English and was SO rude. As I speak 4 languages 3 of them Latin I could understand a lot of Italian (when I asked for bottle of water she walked in to get and started insulting me and my partner to another staff) also she told me the bottle of water was 1,50€ at check out I got informed it was 3,00€. From my perspective how a hotel of that size, considered to be 4 stars. With so many facilities does not display a filter so guests could go and grab water themselves? Quite a joke!!! Even hostels offer a filter to guests!!!

The hotel does need a few upgrades, such painting, the telly in my rooms was not working! Despite that my room was lovely.

Nice breakfast with plenty of options.

Also found the price...

The hotel and its location are absolutely beautiful — a peaceful retreat surrounded by nature, ideal for a relaxing break. Overall, the stay was enjoyable, but the management left a lot to be desired and added an unexpected layer of frustration.

I've stayed in many Mercure hotels across Italy and abroad, and this was the first time I felt that every simple request was met with an automatic "no." There seemed to be no flexibility, no effort to find solutions, and no decision-maker actually present. Every answer had to go “through the manager,” and the manager's answer was always… no. I honestly started to think he must have graduated from a “No University” — major in Refusal, minor in Inflexibility.

To be fair, the place is still worth visiting for the setting itself. A few small improvements would help — better air conditioning and more English-speaking staff — but those aren't deal-breakers. The real issue is the management style, which could benefit from a more guest-oriented, open, and flexible approach. A simple conversation goes a long way.

Would I recommend the place? For the scenery, yes. For the management? Let’s just say… bring low expectations and a...