La Tesa — Hotel in Comunità montana del Sebino bresciano

Hi, ||||This is my opinion of this facility based on my experience with them. I think it is important to make note for other travelers visiting them. This is not a review of the location nor the food or comfort in this place. It is a review of staff and reception services. ||||I made a booking through a booking website for 2 nights for €370.||||I was planning to reach the facility between 6-8 PM. ||||Like normal people, I got delayed by traffic and wasn't able to reach till 10PM. (1 hour later than latest check in time which is 9PM). ||||Like normal guesthouses (especially ones run by the owner and caring about their reputation) I expected some understanding or (in worst case scenarios) a late check in fee which I offered and was fully willing to pay up to €50 or even more). ||||I was shocked to received a call from the booking website at 8:30PM telling me that if I am late for even 1 minute after 9PM the facility will not accommodate my family and me for the night. Furthermore, they will cancel my booking for 2 days and collect the total amount for both nights. ||||I requested to speak to the owner through the website operator but he denied with the excuse that he can't speak English and in the morning there will be an English speaking clerk. ||||I called the facility directly and talked to owner who was "able" to speak English! ||||I told him that I have my family with me (including a 7 yr old child and a 9 month old baby) and that it is too late for me to make other arrangements. He couldn't care less! ||||When I told him that the only reason I chose his facility is the reviews that I read about it and with this type of treatment he is not getting a good review from me, he immediately contacted the website and cancelled my whole stay to prevent me from staying the next day and, as result, review his facility on the booking website. ||||I don't know his intentions for this type of treatment, but he was not interested in an extra late check in fee. To me this seems to be some type of punishment for being late or it might be something related to my name or ethnicity. I will not make any assumptions but a tourist venue whatever it may be should not 'punish' its customers nor exploit them. ||||I understand if the facility won't accommodate me for the first night. I don't understand not accommodating for the next night even though I was available and contacted them early in the morning of the next day! I asked if I stay for the next night. He said: "of course NOT". ||||I am not sore nor sorry for loosing money to this facility because people loose money all the time for different reasons. I just wanted to warn people visiting this area that if you want this type of treatment then you should book at this facility.||||I'd also like to note that I visited many other places in Italy, including Rome, Milan, Florence, Venice and Pergine Valsugana. I would love to visit these facilities again even though I've had to pay late check in fees at a couple of them. Fortunately, I've never received such rudeness or prejudice....

We spent four nights at the La Tesa and fully enjoyed our stay. We had a double room that was nicely decorated, very spacious and we slept well in the beds. The bathroom was spacious as well and both rooms were very clean. We could smell the cleaning bleach after housekeeping did the rooms. In front of our room there was a comfortable, covered seating area, which we enjoyed while it was raining. My sister and her husband stayed in the apartment (no double room was available) and while their apartment was larger and had more space they liked our room better because it was a bit more comfy.||||Breakfast was very plenty. The host asked us every morning what we'd liked and he would bring it to our table; freshly baked bread, cornetti, cake, yoghurt, great selection of fruits, cold cuts and cheese, scrabbled eggs, jams. Everything was home made or locally sourced. Very delicious. I'm lactose intolerant and he was very accommodating and organized lactose free milk the next day for me. ||||One night we enjoyed dinner there (Fri, Sa, So only). The food was delicious. Our group had a mix of fish and meat and dessert and we fully enjoyed everything. We sat outside and it was a perfect night.||||The only downside was that the agriturismo is located quite a drive up from Iseo. At first we were a bit disappointed, however we got used to it and it did not deter us from driving in town for an aperitif or dinner. ||||The view is worth it. A minute walk from the house brings you to a row of lounge chairs and the view towards the...

Right at the start I should say that this establishment is not in Iseo but about 6 km up an easy mountain road although obviously you will need a car. It is a mixture of hotel, B&B, high class camping site and restaurant within a working farm. All this works well together. It is run by a family with parents who don't speak English and 3 brothers who speak English well. The rooms are large, comfortable and modern with covered outside patios. There is a very good swimming pool in the gardens with plenty of tables and chairs on the grass for relaxing. At the end of the formal garden is a most outstanding view over Lake Iseo where you can relax with a drink. The staff are all very helpful and try to please at every opportunity with advice or practical help with luggage, loading cars and food requirements. The breakfasts are huge with a variety of meats, jams with the origins explained. There are walks around over the countryside and a small number of independent restaurants if you want to eat out. Overall a perfect place to explore Lake Iseo area but you can also spend lazy days...